Federal Employee Insurance CSA - Bilingual SPANISH

Pay: $15.25 per hour PLUS $4.93 health and welfare stipend ($20.18 per hour)

Training: We provide comprehensive, paid training to help you succeed in the role.

Schedule: Monday through Friday, 8:00 AM – 9:00 PM EST

Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply

• High School Diploma or GED
• Bilingual in English/Spanish with the ability to read.write, speak, and translate when needed
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Exceptional computer and navigation skills including dual monitors, using multiple tabs, and locating information within databases
• Ability to sit for extended periods of time
• Use of webcam during training and production
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Candidates must meet the following requirements to work from home:

• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements of the program.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customers inquiry information into a database.
• Verify customers information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.