BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate will have a background in desktop support technologies and strong analytical skills, along with a dedication to customer service. Responsibilities include managing escalated user support and utilizing ServiceNow for ticketing. The position demands excellent problem-solving abilities and working knowledge of Microsoft environments. Work-from-home options may be available on a case-by-case basis.#J-18808-Ljbffr