Mattermost is seeking an experienced and driven Federal Solution Architect to serve as the technical face of Mattermost within the U.S. Defense and Intelligence Community (IC). In this role, you will provide hands-on technical sales support to federal customers and partners, architect solutions that meet the unique requirements of classified and mission-critical environments, and drive the retention and growth of Mattermosts federal revenue base.
This is a high-impact, customer-facing role that sits at the intersection of technical expertise and strategic sales. You will partner closely with Federal Account Executives to advance opportunities, deepen customer relationships, and ensure Mattermost remains the platform of choice for secure collaboration across Defense and Intelligence organizations. The long-term roadmap for this position is progression to a senior-level (L6) Solution Architect.
Key Responsibilities
Technical Sales & Pre-Sales Engineering
Serve as the primary technical resource for Mattermosts U.S. Defense and Intelligence customers, partners, and prospects. Lead technical discovery sessions, product demonstrations, architecture reviews, and proof-of-concept engagements tailored to federal environments. Translate complex customer requirements - including compliance mandates (FedRAMP, IL2, IL4/5, IL6, PL3, DISA SRG, Zero Trust) - into actionable Mattermost solution architectures. Partner with Federal Account Executives to develop and execute technical win strategies for new and expansion opportunities.
Customer Success & Retention
Act as a trusted technical advisor to existing federal accounts, proactively identifying risks and opportunities to strengthen customer relationships and retention. Support deployment planning, integration design, and technical onboarding for Defense and IC customers operating in on-premise, air-gapped, and private cloud environments. Collaborate with Customer Success, Support, and Engineering teams to resolve technical escalations and ensure customer satisfaction.
Solution Architecture & Thought Leadership
Design and document reference architectures for Mattermost deployments within DoD and IC infrastructure, including Platform One, Big Bang, and other DevSecOps frameworks and platforms. Provide technical guidance on integrations with tools commonly used in federal environments (e.g., GitLab, Jira, ServiceNow, SIEM platforms, and CI/CD pipelines). Represent Mattermost at federal industry events, conferences, and partner engagements. Contribute product feedback and market intelligence from the field to inform the Mattermost product roadmap.
Partner Enablement
Enable defense contractors, system integrators, and channel partners with the technical knowledge and tools needed to position, deploy, and support Mattermost solutions. Support joint solution development and co-selling motions with key federal partners.
Required Qualifications
5+ years of experience in a Solution Architect, Sales Engineer, Pre-Sales Engineer, or comparable technical sales role - with a strong focus on U.S. Federal / Defense / Intelligence customers. Deep understanding of federal IT environments, including on-premise, air-gapped, and classified network deployments. Familiarity with federal compliance frameworks and security standards such as FedRAMP, DISA SRG (IL4/IL5/IL6), NIST 800-53, CMMC, and Zero Trust Architecture. Hands-on experience with Linux-based infrastructure, Kubernetes/OpenShift (e.g., Platform One / Big Bang), and container-based deployments. Working knowledge of networking, identity management (SAML/SSO/LDAP), database administration (PostgreSQL), and DevSecOps toolchains. Ability to write simple integrations and automations using languages such as Python, Go, or JavaScript, and familiarity with REST APIs and webhooks. Excellent communication and presentation skills - able to convey complex technical concepts to both technical and executive audiences. Self-starter with the ability to operate independently in a fast-paced, remote-first environment. Willingness to travel to customer sites, partner events, and industry conferences as needed (up to 25-40%). U.S. citizenship required. Must be eligible to obtain and maintain a U.S. government security clearance.
Preferred Qualifications
Active U.S. security clearance (Secret or above); existing TS/SCI highly desired. Prior experience supporting DoD programs such as Platform One, or deployments within the Intelligence Community. Experience with Mattermost or similar on-prem collaboration platforms (Wickr, Jabber, Skype for Business, Rocket.Chat, Element/Matrix). Background in secure messaging, C2 (Command and Control) systems, or operational technology (OT) environments. Certifications such as AWS Solutions Architect, CKA/CKAD, CISSP, Security+, or equivalent. Experience working at or selling into defense contractors, system integrators, or federal agencies.
Why Mattermost?
Mission-driven work: Your contributions directly support national security and the teams who protect it. Growth opportunity: Clear path from this role to a senior-level (L6) Solution Architect position. Remote-first culture: Work from anywhere in the U.S. with a globally distributed, high-trust team. Open source at the core: Be part of a vibrant developer community shaping the future of secure collaboration. High impact: Join at a critical inflection point for Mattermosts federal business, with direct influence on a $15M+ revenue segment.
Compensation
Mattermost takes a market-based approach to pay, and compensation may vary depending on your work location in the U.S. The successful candidates starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.