Federal Work Study Student: Admissions Operations

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Agency

Department

Proposed Minimum Salary

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Job Description

Admissions Operations is seeking a dependable and customer-focused associate to assist with answering phone calls from students, parents and others in the Enrollment Management Call Center. Our office answers phones for all offices within the Enrollment Management Division assisting students and other callers with general questions regarding Admissions, Financial Aid, TSI, transcripts, campus tours and graduation as well as other University questions. Transferring calls to the appropriate department when available.

Key Responsibilities:

Strong customer service skills and detail-oriented

Ability to multitask and work cooperatively with others.

Clear communication skills both on the phone and in writing.

Other tasks could be assigned when needed.  

Qualifications & Requirements:

• Work-Study Permit: Must possess an approved Federal or Institutional Work-Study permit for Fall 2026 – Spring 2027.
• Academic Standing: Currently enrolled student (Freshman, Sophomore, Junior, or Senior classification) with a minimum cumulative GPA of 2.0.
• Availability: Ability to work flexible part-time hours within office operation hours (Monday – Friday, 8:00 AM – 5:00 PM).
• Work Authorization: Valid U.S. work authorization is required.
• Professionalism: Adherence to business casual attire during working hours.

DESIRED SKILLS & COMPETENCIES

• Strong customer service orientation, phone etiquette, and active listening skills.
• Excellent verbal and written communication skills with strong attention to detail.
• Proven ability to multitask, solve problems, and remain organized in a fast-paced environment.
• Demonstrated punctuality, trustworthiness, self-motivation, and a strong work ethic.
• Proficiency with general computer applications (typing & note taking)
• (Bonus): Bilingual & Knowledge of MyLeo

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.