FHC Patient Access Call Center Specialist I

City of Louisville, KY

Louisville, KY

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Calendar Management, Call Centers, Certified Medical Assistant, Computer Software, Demographics, English Language, Healthcare, High School Diploma, Homeless Services, Infection Control, Internet Fax, Maintenance Services, Medical Office, Medical Office Administration, Medical Records, Patient Admissions, Patient Care Authorizations, Patient Registration, Physical Demands, Safety Standards, Triage Nursing, Tuition Fees

LOCATION

Louisville, KY

POSTED

2 days ago

Salary: $17.54 Hourly
Location : 2215 Portland Ave., Louisville, KY 40212, KY
Job Type: Full_Time
Job Number: 12410 (2668)
Department: Family Health Center
Division: Medical Records & Reception
Opening Date: 12/07/2025

Description
CHARACTERISTICS OF THE WORK

Under close supervision, performs clerical and public contact work.

Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC).

Examples of Duties
EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)

Manages appointments for multiple providers and services at multiple FHC locations.

Answers, screens, and processes medical service requests.

Responds to patient requests for an appointment via patient portal or the United Community platform.

Confers with on-site personnel to work same-day patients into today's schedule.

Collects minimal patient demographic information and enters into the Practice Management System (PMS).

Refers patients to the FHC nursing team for triage and medical services.

Responds to crisis/red flag calls and refers them to the appropriate personnel.

Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.

Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.

Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.

Adheres to standard safety and infection control precautions.

Performs related work as required.

Minimum Requirements
MINIMUM REQUIREMENTS
High school graduation or its equivalent.

Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.

An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.

Lifts and carries materials weighing up to 15 lbs. with or without assistance.

Spends extended periods of time sitting and reaching.

Spends extended periods of time typing and reading computer screens.

Identifies medical record documentation, requests, and/or releases.
SPECIAL REQUIREMENTS
Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary.

Must provide own transportation to work at other FHC locations as needed.

Supplemental Information
An Equal Opportunity Employer

Test Weights

Training & Experience: 100%
CLINIC LOCATIONS AND HOURS:

www.fhclouisville.org

FHC - Portland

2215 Portland Avenue

Louisville KY 40212

(502) 774-8631

Monday - Thursday: 8:00am - 9:00pm

Friday: 8:00am - 4:30pm

Saturday: 8:00am - noon

Sunday: Closed

FHC - East Broadway

834 East Broadway

Louisville KY 40204

Monday - Thursday: 8:00am - 9:00pm

Friday: 8:00am - 4:30pm

Saturday: 8:00 - 12:00pm

Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless)

712 E Muhammad Ali Blvd

Louisville KY 40202

Monday - Friday: 7:30am - 4:00pm

Saturday - Sunday: Closed

FHC - Iroquois

4100 Taylor Blvd

Louisville KY 40215

Monday: 8:00am - 4:30pm

Tuesday: 8:00am - 8:30pm

Wednesday - Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

FHC - Fairdale

1000 Neighborhood Place

Fairdale KY 40118

Monday - Friday: 8:00am - 4:30pm

Thursdays: 8:00am - 8:30pm

Saturday - Sunday: Closed

FHC - Southwest

9702 Stonestreet Road, Suite 220

Louisville KY 40272

Monday - Wednesday: 8:00am - 4:30pm

Thursday: 8:00am - 8:00pm

Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

FHC - Americana

4805 Southside Drive

Louisville KY 40214

Monday - Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Retirement Systems
457 Deferred Comp
Tuition Assistance
01

This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?

02

Are you willing to work extended hours, including before and after your scheduled shift, as well as additional days as necessary?

03

List any clinical/clerical experience you may have working at a federally qualified health center (FQHC) or health care setting. Include the position(s) in which you obtained your experience and the length of your experience.
04

List any degrees or certifications you have from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
05

How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.
Required Question

About the Company

City of Louisville, KY

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