FHC Patient Access Specialist I

FHC Patient Access Specialist I

Salary

$17.39 Hourly

Location

2215 Portland Ave., Louisville, KY 40212, KY

Job Type

Full_Time

Job Number

15522 (2595) 2

Department

Family Health Center

Division

Medical Records & Reception

Opening Date

08/02/2026

Closing Date

8/11/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

CHARACTERISTICS OF THE WORK

Under close supervision, admits and registers patients for health care services at Family Health Centers (FHC).

Examples of Duties

EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)

Manages appointments for multiple providers and services for multiple locations.

Answers, screens, and processes medical service requests.

Discusses with on-site personnel whether patients can be added to the same-day schedule.

Collects minimal patient demographic information and enters it into the Practice Management System.

Refers patients to FHC nursing team for triage and medical services.

Schedules appointments using the Practice Management System.

Enters and verifies insurance for patients who are scheduled for health care services.

Provides coverage as needed for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.

Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.

Documents in the Practice Management System and/or on forms that interpretative services were used.

Processes requests, closes and follows up on referral orders in the Practice Management System as needed.

Adheres to standard safety and infection control precautions.

Performs related work as required.

Minimum Requirements

MINIMUM REQUIREMENTS

High school graduation or its equivalent.

Six months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.

An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.

Lifts and carries materials weighing up to 15 lbs.

Spends extended periods of time sitting, standing, and walking.

Spends extended periods of time typing and reading computer screens.

SPECIAL REQUIREMENTS

Must be available to work additional hours, such as before or after regularly scheduled hours or additional days, as necessary.

Must provide own transportation to work at other FHC locations as needed on short notice.

Supplemental Information

An Equal Opportunity Employer

Test Weights

Training & Experience: 100%

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week.

CLINIC LOCATIONS AND HOURS:

www.fhclouisville.org

FHC - Portland

2215 Portland Avenue

Louisville KY 40212

(502) 774-8631

Monday - Thursday: 8:00am - 9:00pm

Friday: 8:00am - 4:30pm

Saturday: 8:00am - noon

Sunday: Closed

FHC - East Broadway

834 East Broadway

Louisville KY 40204

Monday - Thursday: 8:00am - 9:00pm

Friday: 8:00am - 4:30pm

Saturday: 8:00 - 12:00pm

Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless)

712 E Muhammad Ali Blvd

Louisville KY 40202

Monday - Friday: 7:30am - 4:00pm

Saturday - Sunday: Closed

FHC - Iroquois

4100 Taylor Blvd

Louisville KY 40215

Monday: 8:00am - 4:30pm

Tuesday: 8:00am - 8:30pm

Wednesday - Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

FHC - Fairdale

1000 Neighborhood Place

Fairdale KY 40118

Monday - Friday: 8:00am - 4:30pm

Thursdays: 8:00am - 8:30pm

Saturday - Sunday: Closed

FHC - Southwest

9702 Stonestreet Road, Suite 220

Louisville KY 40272

Monday - Wednesday: 8:00am - 4:30pm

Thursday: 8:00am - 8:00pm

Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

FHC - Americana

4805 Southside Drive

Louisville KY 40214

Monday - Friday: 8:00am - 4:30pm

Saturday - Sunday: Closed

Medical

Dental

Vision

Group Term Life

Supplemental Life

Accidental Death & Dismemberment

Sick Leave

Vacation

Holiday Pay

Bereavement Leave

Kentucky Retirement Systems

457 Deferred Comp

Tuition Assistance

01

This job MAY require you to work at more than one of FHCs clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHCs multiple clinics?

• Yes
• No

02

This job MAY require you to work weekend clinic hours from 8:00 AM - 12:00 PM on Saturday. Are you willing to work these hours?

• Yes
• No

03

This job MAY require you to work extended clinic hours until 9:00 PM Monday through Thursday. Are you willing to work these hours?

• Yes
• No

04

List any experience you have with scheduling medical appointments. Include the position(s) in which you obtained your experience and the length of your experience.

05

List any experience you have with receiving cash payments for service. Include the position(s) in which you obtained your experience and the length of your service.

06

List any experience you have with Medicare, Medicaid, and/or Passport. Include the position(s) in which you obtained your experience and the length of your experience.

07

List any experience you have with commercial insurance and/or sliding fee schedules. Include the position(s) in which you obtained your experience and the length of your experience.

08

List any experience you have working as a Medical Office Specialist or Medical Receptionist. Include the position(s) in which you obtained your experience and the length of your experience.

09

List any experience you have working with the homeless, the indigent, and individuals who do not speak English. Include position(s) in which you obtained your experience and length of your experience.

10

List any experience you have working with a billing and accounting office. Include the position(s) in which you obtained your experience and the length of your experience.

11

List any degrees or certifications you have in Medical Receptionist, Medical Secretary or Medical (Front) Office programs.

12

List any experience you have in customer service. Include the position(s) in which you obtained your experience and the length of your experience.

13

How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.

Required Question

Employer Louisville Metro Government

Address 517 Court Place

Louisville, Kentucky, 40202

Phone (502) 574-8100

Website https://www.governmentjobs.com/careers/louisvilleky