Fiber Account Support

Pinnacle Partners Management, Inc., a marketing firm fueled by authenticity and bold ideas, is looking for a Fiber Account Support who sees sales management as relationship architecture. The Fiber Account Support helps premium clients maximize Quantum Fiber’s symmetrical speeds, no-contract flexibility, and whole-home reliability—turning service into strategy.

As a Fiber Account Support, you’ll be the trusted partner customers turn to when upgrading to Quantum Fiber’s ultra-fast solutions. The Fiber Account Support manages accounts with care—listening closely, recommending smart options, and keeping satisfaction at the forefront of every interaction.

Core Functions of the Fiber Account Support

• Champion enterprise and strategic accounts by serving as the trusted point of contact for Quantum Fiber solutions.
• Translate complex requirements into tailored Quantum Fiber connectivity strategies, including gigabit internet, bundled fiber packages, and enterprise‑grade services.
• Orchestrate activations, upgrades, and service transitions with precision to ensure seamless integration and reliable performance.
• Document sales activity, milestones, and customer insights in CRM systems to drive retention, compliance, and measurable growth.
• Partner with cross‑functional teams to proactively resolve service challenges and deliver consistent account management across enterprise portfolios.
• Generate actionable market intelligence by analyzing competitor activity and customer feedback, strengthening Quantum Fiber’s positioning and evolving service offerings.

Education & Experience Needed for the Fiber Account Support

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.
• Experience in account management, customer success, or enterprise sales, ideally within fiber internet, telecommunications, SaaS, or sales.
• Strong communication skills to build trust digitally and clearly present Quantum Fiber connectivity solutions to diverse business audiences.
• Proficiency with CRM platforms and tools to manage service records, monitor engagement, and streamline workflows for accuracy and compliance.

Preferred Skills for the Fiber Account Support

• Anticipates client needs and responds with proactive precision.
• Strengthens long-term account stability through consistent follow-through.
• Adapts quickly to shifting business demands without losing strategic direction.
• Aligns complex customer goals with solutions that drive measurable impact.