Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required.
General Duties Duties include, but are not limited to, the following: A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. G. May be required to perform other duties of the Customer Service Technician II classification. H. May be required to perform additional duties and tasks as required by the Company.
Equipment Requirements
Truck, van or SUV capable of carrying a 28ft extension ladder
Tools (detailed list can be provided)
Numbers & Facts
Location
Simpsonville, SC
Skills
Analysis Skillsunmatched
Coaxial Cableunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Electrical Wiringunmatched
Equipment Maintenance/Repairunmatched
Ethernet Cableunmatched
Hardware Installationunmatched
Negotiation Skillsunmatched
Network Administration/Managementunmatched
Online Trainingunmatched
PC Softwareunmatched
Problem Solving Skillsunmatched
Schematicsunmatched
Software Installationunmatched
Test Equipmentunmatched
Testingunmatched
Training/Teachingunmatched
Well Installationunmatched
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