Field Account Manager

Company: Protos Security
Job Title: Field Account Manager
Reports To: Director, Field Operations
Location: Greater Raleigh, NC Area

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos Security is looking for a dynamic, highly account-focused, skilled professional with a strong background in security operations and client relationship management to join our team. The Field Account Manager will be responsible for overseeing guarding operations across multiple sites for a large, high-profile enterprise client. The Field Account Manager will serve as the primary liaison between the client, vendor partners, and Protos internal teams, ensuring alignment, responsiveness, and continuous improvement.

Essential Duties & Responsibilities

• Own the client relationship, ensuring consistent service delivery, anddriveoperational excellence across all assigned locations.
• Build andmaintainstrong relationships with client stakeholders and vendor partners
• Direct day-to-day field operations,maintainstrong client relationships, and ensure all service expectations and performance standards are met or exceeded.
• Conduct regular site visitsand audits toensure compliance with post orders and service expectations.
• Evaluate service quality andinitiatecorrective actionsin a timely mannerto address performance gaps.
• Meet regularly with client representatives for status updates, issue resolution, and ongoing operational alignment.
• Partner with vendors to address staffing, scheduling, and coverage challenges, ensuring consistent service delivery.
• Support site launches, transitions, and operational changes as needed.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures
• Analyze trends, incidents, and performance data toidentifyopportunities for improvement.Ensure all assigned locations meet or exceedkeyperformanceindicators (KPIs).
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and performed inconformancewith applicable company policies and procedures.

• Minimum of 5 years of law enforcement or military experiencerequired.
• Prior experience in security operations, account management, or multi-site operations leadership preferred.
• Proven ability to manage large-scale or high-profile client relationships.
• Strong understanding of security operations, vendor management, and service delivery models.
• Exceptional leadership and team management skills, with the ability to influence without direct authority.
• Knowledge of relevant regulatory standards and compliance requirements.
• Strong analytical and problem-solving skills, with the ability to analyze data,identifytrends, and develop actionable insights.
• Process-driven, detail-oriented, and highly organized.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple locations and priorities.
• Regular field presence isrequired, including flexibility to support operational needs as they arise - travel isrequiredfrequentlybetween security locations.
• Preferred: Bilingual - Spanish

• Purpose Driven Work- Every role contributes to building smarter, more secure environments
• Growth Opportunities- Mentorship, cross functional projects, and career development
• Collaborative Culture- Open communication, respect, and team first thinking

• People First Values- Inclusive culture and generous employee support

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Excellent Paid Time Off (24 days)
• Collaborative work environment (and great coffee!)