LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/
About the Role
The Field Account Manager is responsible for managing and growing an assigned portfolio of existing customers within the LexisNexis Risk Solutions business across the Northeast. This role focuses on customer retention, strategic account management, and identifying opportunities to expand customer value through strong partnerships and a deep understanding of customer goals. Working closely with cross-functional teams, you will help customers achieve business outcomes while contributing to revenue growth and long-term account success.
Responsibilities
Manage an assigned book of business and achieve renewal and retention objectives.
Build strong executive and operational relationships with customer stakeholders.
Conduct regular business reviews to demonstrate ROI (Return on Investment) and value realization.
Monitor customer health and proactively address risks, concerns, and adoption challenges.
Drive customer engagement strategies that increase product utilization and satisfaction.
Identify whitespace opportunities across the customer portfolio.
Develop and execute account growth plans.
Generate upsell and cross-sell opportunities aligned to customer needs and strategic initiatives.
Requirements
Proven success managing and growing existing customer relationships.
Experience managing renewals, expansion opportunities, and customer retention initiatives.
Strong communication, presentation, and relationship-building skills.
Ability to collaborate across multiple internal functions.
Experience utilizing CRM (Customer Relationship Management) systems such as Salesforce.
SaaS (Software as a Service), data, analytics, risk, fraud, identity, or technology industry experience.
Experience conducting executive business reviews and strategic account planning.
Demonstrated ability to uncover customer challenges and align solutions to business outcomes.