ApplyDescriptionGhost Robotics is the industry leader in legged robotic systems that help customers solve complex operational, national security, and technical challenges to save lives, reduce harm, and improve outcomes.
This position will be part of a dynamic team supporting the lifecycle of Ghost Robotics products. We are looking for candidates with a passion for solving hardware and technical challenges and delivering exceptional support. You will be responsible for both on-site and remote technical support, collaborating closely with customers to resolve issues and enhance the customer experience.
You are a technical lead / expert within the Global Business Development team.
Your responsibilities include:
• Providing product demonstrations to customers thus shaping sales and product sell-in. • Providing product training to customers thus converting sales and product sell-through. • Providing aftersales support to customers thus supporting customer satisfaction and retention. • Supporting global trade marketing events to include brand and partner events / activities. • Supporting customer field training exercises and providing technical advice to enable end-users. • Supporting 3rd party integration (i.e., payload - communication) projects that are customer initiated. • Supporting 'Sales & Distribution' partners with training and when applicable integration support. • Supporting the Executive Team by providing reports / deliverables upon request. • Coordinating the deployment of resources (i.e., Payload Deployment Kit) in support of customer engagements. • Performing additional duties as assigned, supporting the organizations growth and strategic initiatives.
Requirements
Minimum Work Experience
You have 2-5 years' experience at an Original Equipment Manufacturer (OEM) of UGV or UAS platforms.
You are analytical and proactive in identifying the root cause of issues and developing solutions.
You have excellent time management skills and are able to prioritize multiple and often competing priorities.
You have excellent verbal and written communication skills and are able to simplify complexity for customers.
You have a working knowledge of Adobe and Microsoft Office Suite and associated applications.
Minimum Education
Bachelor's degree in Engineering, Mechatronics, or a related field required; an Associate's degree or an equivalent combination of education and relevant work experience may be considered in lieu of a bachelor's degree.