About SupermicroSupermicro (NASDAQ: SMCI), with 30+ years of leadership in AI, Enterprise, cloud, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility. Headquartered in San Jose, California, Supermicro operates globally with offices, manufacturing facilities, and R&D centers strategically located in Taiwan, the Netherlands and Malaysia to serve its diverse clientele.Job SummaryWe are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects. You'll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.Essential Duties and ResponsibilitiesIncludes the following essential duties and responsibilities (other duties may also be assigned):Support senior engineers and management in coordinating projects for large enterprise customersCollaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirementsHelp manage customer communications and follow up on technical issues or project updatesAssist in deploying and maintaining data center and server solutions using x86 and ARM architecturesTo troubleshoot issues related to compute, storage, and networking environmentsParticipate in testing, documentation, and reporting for ongoing and new projectsContribute to technical documentation such as setup guides, product notes, and knowledge base articlesSupport training and pre‑sales activities by preparing materials and learning product featuresWork cross‑department to ensure customer satisfaction and timely resolution of issuesAbility to build and demonstrate proof‑of‑concept that meets or exceeds customer business needsAbility to present the corporate brand, product messaging and solutions to customersVisit on‑site facilities and operations to enable solution integration and issue resolutionSome travel required (up to 25%)QualificationsBachelor's degree in Computer Engineering, Electrical Engineering, or a related technical field2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutionsSolid HW system debug and diagnostics skillsFamiliarity with Firmware, Linux, Windows and virtualization platforms is a plusFamiliar with server management tools (ipmitool and Redfish API)Basic scripting (BASH or Python) is a plusGood communication skills and teamwork with a proactive attitudeAbility to manage multiple small tasks and projects in a fast‑paced environmentSalary Range$85,000 - $120,000. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.#J-18808-Ljbffr