Field Applications Engineer (Mid - Sr. Levels)

About the Role

As a Field Applications Engineer, you will serve as the critical link between our R&D team and customer production environments. You will deploy our systems at manufacturing sites, tune them for real-world conditions, and provide technical support when issues arise. This role requires strong troubleshooting skills, direct customer engagement, and the ability to work independently in fast-paced environments.

Responsibilities

· Install and validate our vision hardware/software at customer manufacturing sites

· Ensure reliable system operation on embedded platforms such as NVIDIA Jetson

· Diagnose, resolve technical issues remotely and on-site using logs, testing, and screen. sharing

· Guide customers through configuration changes and verify successful implementations

· Document solutions and maintain an internal knowledge base of common issues and fixes

· Collaborate with engineering by submitting bug reports, translating customer challenges, and validating fixes

· Build, maintain internal test stations to validate features, configurations, and system updates

· Run experiments to evaluate system performance across parts, materials, and production conditions.

· Develop robotics applications, automation workflows, and data tools for robot setup, monitoring, calibration, tool paths, and AI workflows

· Maintain lab test systems to validate features, evaluate performance, and support demos and pre-release testing.

Minimum Qualifications

· BS in engineering, Computer Science, or a related field

· 5+ years of hands-on experience working with complex technical systems (automation, robotics, instrumentation, or similar).

· Proficiency with Linux and strong troubleshooting skills, with the ability to work independently and clearly communicate technical concepts to customers and internal teams.

· On-site in ourCampbell facility

· 20–30% travel for installations across the U.S., Europe, Korea, and Japan, with ongoing remote customer support.

Value Add

· Experience with robot programming (Fanuc, Kuka, UR, ABB, Omron)

· Familiarity/experience with calibration, metrology and CAD for designing fixtures or mounts.

· Industrial automation experience, including 3D sensing, point clouds, computer vision, or embedded/ARM systems.

· Python application development and experience in customer-facing technical roles (field service, applications engineering, or technical support)

· Proficiency in French, German, Korean, or Japanese