Job Title: Field Applications Scientist III
Reports to: Manager, Field Support
FLSA Class: Exempt
Learn more about our company and how we support you.
Takara Bio USA (TBUSA) empowers life science discovery. We bring innovation and inspiration to every scientist - promoting discoveries that improve health and the environment. We hold values that all employees and prospective candidates should demonstrate:
• Innovation • Teamwork • Integrity • Respect • Growth • Diversity • Quality
We value helping employees develop their skills and you will be part of this journey. At Takara Bio, we know that every experimental decision has an impact. Choices matter from design to data analysis. We create best-in-class products that get the job done. In your hands, what do those research reagents and kits create? Something powerful, knowledge, understanding, and-often-hope.
Together we can improve the human condition through biotechnology…and thats good science.
How this role drives the company forward
The Field Applications Scientist FAS III is the primary technical application support contact for Takara instrument and/or spatial biology customers. The FAS III is responsible for customer training and technical support. The FAS III will partner with the commercial team to deliver pre-sale and post-sale technical support for the instrument and/or spatial biology portfolios. The FAS III will be responsible for training and mentoring new colleagues and delivering feedback and analysis to Marketing and R&D.
The goal of the FAS III is to ensure maximum customer satisfaction resulting in sustained customer relations and long-term success of the corporate strategy.
The Field Applications Scientist III role is remote-based.
Approximately 75 travel, including overnight, is required. International travel may be required.
How you will make an impact
As a key member of Takara Bio USAs Field Applications team, you will play a pivotal role in advancing life science research by supporting the adoption and success of our innovative spatial biology and single-cell NGS technologies. In this customer-facing position, you will serve as the primary technical expert for single-cell and spatial biology applications, collaborating closely with commercial teams to ensure exceptional customer experience.
Your responsibilities will include:
• Delivering comprehensive on-site training and technical support to customers, ensuring they are equipped to maximize the value of Takara Bio products. • Building long-term relationships with customers through detailed preparation and personalized engagement, fostering sustained success and satisfaction. • Providing insightful analysis of application trends, product performance, and customer outcomes to inform internal teams and drive continuous improvement. • Demonstrating a strong technical background, a passion for education, and the ability to adapt quickly in dynamic environments.
This role requires initiative, excellent communication skills, and a commitment to empowering scientific discovery through expert guidance and support.
What will you do
• Engage with new and existing customers to educate, support, and train on Takara Bio Spatial Biology products, Trekker, and Seeker, and/or Takara Bio Single Cell NGS instrument platform, Shasta. • Deliver prompt troubleshooting of issues related to customers use of Spatial Biology kits and/or single-cell NGS library prep kits. • Provide pre-sales support by working in partnership with the Account Executives, delivering technical product seminars, conducting product demonstrations, and consulting with customers during the sales process to understand scientific objectives. • May work closely with the Field Engineering team to troubleshoot application versus instrument issues for the Shasta system. • Maintains detailed documentation on all technical communication with customers, delivering a summarized assessment of each communication. • Delivers technical training for sales teams, distributors, and other internal teams as needed. • Supports the manager with analysis of customer feedback, product issues, and inquiries. • Partners with Marketing and R&D teams, providing market and competitive information from the field, supporting new product launches through training of customers, and delivering voice of customer feedback from early access customers. • Performs regular maintenance of system documentation.
This position does not have supervisory responsibilities.
How will you get here
• MSPhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry, or related scientific field. A BA or BS may be considered with significant field experience. • Requires a minimum of 3 years of field application experience. • Requires a minimum of 3 years of laboratory or related work experience. • Prior experience supporting commercial Spatial Biology technologies or single-cell NGS applications is required. • Capable of working independently, self-motivated, and proactive. • Customer-centric and keenly aware of markets and competitors. • Demonstrates a sense of urgency, contagious optimism, and a "can do" attitude. • Valid drivers license is required.
AAPEEO Statement
Takara Bio USA Inc. does not discriminate in employment on the basis of race, color, religion, sex, including pregnancy and gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Additional Information about the role
Please note that this job description may not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The US base salary rate range for this full-time position, expected to be located in the Chicago area, is $120,000 - $130,000 USD. We may consider other candidates for this position with more experience and would expect the salary range to change accordingly. This range may be modified at any time at our sole discretion. This base salary does not include additional bonus compensation and benefits. Learn more about benefits at https://www.takarabio.com/about/careers/company-benefits. Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.