Field Applications Specialist, Tube Laser

BE PART OF A MANUFACTURER LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: Field Applications Specialist, Tube Laser
Department: Sales/Marketing
FLSA Status: Non-Exempt
Cost Center: US1000004N - Application Department

Summary

Serves as a resource on technical expertise to his/her application within the department. Conducts field troubleshooting of customer applications/machine issues, field training of advanced applications, internal/external applications tests, and limited in-house sales applications support for tube laser and peripheral products. Provides advanced technical support/feedback from the field to sales team members, Laser Applications Manager, and Product Manager.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

• Establish oneself as a subject matter expert in their related field.
• Perform and receive training at BLM GROUP USA as needed.
• Conduct advanced training for customers in the field.
• Troubleshoot and correct customer's applications issues in the field.
• Determine in the field if customer concerns are machine related or applications based, correct machine/service-related issues in addition to application.
• Train customers on how to correct any issues encountered during in-field visits.
• Conduct tube laser machine/software demos at customer sites.
• Travel to customer to conduct run-off acceptance tests.
• Development of tube product machine/software in field demonstration parts/strategy.
• Performs thorough onsite pre-sale application analysis with RSM; recommends a best fit laser solution for the customer.
• Presentation of Machine/Software at tradeshows as needed.
• Occasionally perform time studies/feasibility requests.
• Provides technical expertise to other Applications Engineers and Product Managers working within the department.
• Provides technical expertise to other departments within the company to aid with project specifications and completion, specifically as it pertains to in-field applications.
• Understands technical issues to the point of being able to aid others within the Applications department with recommendations and/or referring the matter to a subject expert.
• Supports the Laser Applications Manager/Product Manager by providing advanced technical counsel and solutions to the customer's specific technical issue.
• Maintains a positive rapport, professional appearance, and business relationship with customers by providing outstanding customer service.
• Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
• Ability to travel up to 80%, as needed by management.
• Commitment to this position for a timeframe of 3 - 5 years.
• Overtime as necessary to complete workload as defined by manager.
• Other duties as assigned by management.

Qualifications

• Associate's degree in a technical field. Prior experience or equivalent military training may be substituted for a degree.
• At least three years of laser or CNC experience across multiple applications including setup, service, maintenance experience, or CNC part program