Bakery, Billing, Billing Records, Business Operations, Business Support, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Service Operations, Customer Support/Service, Documentation, Drilling, Drilling Equipment, Driver's License, Employee Relations, Field Sales, Forklift, Information Technology & Information Systems, Interpersonal Skills, Inventory Cycle Counts, Inventory Management, Lift/Move 50 Pounds, Loading/Unloading, Logistics, Maintain Compliance, Marketing, Material Moving, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, On Site Support, Operational Support, Organizational Skills, Problem Solving Skills, Product Support, Quality Metrics, Record Keeping, Safety Compliance, Safety/Work Safety, Sales, Sales Management, Sales Support, Shipping/Receiving, Time Management, Truck Driver, Warehousing, Willing to Travel
Job Description:
Work Location: Odessa, TX
Seeking a Field Support Specialist to join our team in Odessa, Texas. This role is ideal for a recent college graduate with a degree in Business, Communications, Marketing, or a related field , who is interested in developing a career that combines customer service, field operations, sales support, and business operations within the energy industry.
The Field Support Specialist serves as a key link between our customers, field personnel, and internal operations teams. This position is responsible for coordinating product deliveries to customer locations, supporting service execution at drilling rigs, providing product recommendations, and assisting with service documentation, billing activities, and customer communications. The role offers valuable exposure to field operations, customer relationship management, and commercial processes.
Key Responsibilities
Customer and Field Support
- Deliver products and materials to customer drilling and production sites in a safe and professional manner.
- Serve as a customer-facing representative, building positive relationships with rig personnel and customer contacts.
- Support field teams by providing timely delivery of products, equipment, and materials.
- Assist with product recommendations and service-related discussions at customer locations.
- Coordinate with field personnel to ensure customer needs are met effectively and efficiently.
Service Operations and Business Support
- Support service execution activities by ensuring accurate documentation and communication of field activities.
- Assist with billing and service-related administrative processes, including maintaining records and required paperwork.
- Enter and maintain operational information within company systems.
- Collaborate with operations, sales, and field service teams to support customer accounts and business objectives.
- Track and communicate delivery status, service updates, and customer requirements.
Warehouse and Inventory Support
- Load and unload deliveries while ensuring compliance with safety and quality standards.
- Perform shipping and receiving activities, including documentation and recordkeeping.
- Pick, stage, and distribute materials, components, and products to support operational requirements.
- Conduct cycle counts and inventory audits to maintain inventory accuracy.
- Lift and move materials weighing up to 50 pounds as required.
Health, Safety, and Compliance
- Follow all Baker Hughes and customer HSE policies and procedures.
- Safely operate company vehicles and maintain a clean driving record.
- Promote a strong safety culture while working in warehouse and field environments.
Qualifications
Required
- Bachelor's degree in Business, Communications, Marketing, Management, or a related field.
- Strong interpersonal, communication, and customer service skills.
- Proficiency with Microsoft Office applications.
- Valid driver's license with a clean driving record.
- Ability to travel locally and spend significant time driving to customer locations.
- Ability to lift and move materials up to 50 pounds.
- Willingness to occasionally travel to Hobbs, NM, including overnight stays when required.
Preferred
- Internship, part-time, or professional experience in sales, customer service, account management, business operations, or logistics.
- Interest in developing a career in field operations, sales, or energy services.
- Experience working in a fast-paced, customer-focused environment.
- Strong organizational and problem-solving skills.
Work Environment
Most work will be performed in Odessa, Texas , with occasional support required in Hobbs, New Mexico . The position combines office, warehouse, customer-site, and field environments. Driving a company vehicle for extended periods (typically 4–6 hours per day when supporting field operations) may be required.
Flexible Working
We recognize that everyone works differently and are committed to providing flexibility where possible. This role offers flexible working arrangements that allow employees to adjust their daily schedules while meeting business and customer needs.
Client Call Notes – Field Assistant (BHJP00033299)
Role Overview:
Primarily a support role providing assistance to both the field team and warehouse operations.
Candidate will occasionally provide field coverage as needed.
Key Responsibilities
Support warehouse operations, including loading and unloading materials.
Operate a forklift (prior forklift experience is required).
Drive a company truck for deliveries and field support.
Travel to customer and field locations as needed (approximately 10–40% travel).
Typical driving time is 1–2 hours per day.
Lift and move equipment/materials weighing 60–130 lbs.
Provide general operational support to the field team.
Required Qualifications
Forklift experience (required).
Bachelor's degree in Business or related field.
Proficient in Microsoft Office Suite, including Excel and PowerPoint.
Comfortable with physical work, driving, and occasional travel.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.