FIELD CELLPHONE REPAIR TECH

JK SOLUTIONS LLC

Manchester, MO

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JOB DETAILS

SALARY

$18–$21 Per Hour

SKILLS

Analysis Skills, Apple Macs, Calendar Management, Cellular Telephone, Communication Skills, Customer Satisfaction, Customer Support/Service, Driver's License, Electronics, High School Diploma, Identify Issues, Maintenance Services, Microsoft Office, Organizational Skills, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Record Keeping, Retail, Smartphones, Team Building, Telephone Skills, Willing to Travel, Writing Skills

LOCATION

Manchester, MO

POSTED

30+ days ago

Benefits:

Bonus based on performance
Employee discounts
Free uniforms
Paid time off

Job Summary

THIS POSITION IS CONSIDERED REMOTE TECHNICIAN. You will drive a company van to the customers location to repair their cellphone.

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer's site. The repairs will be scheduled Monday through Saturday from 8AM -7PM . A corporate vehicle will be provided for the technician to drive to the job sites.

Responsibilities and Duties

Safely travel to customer sites and arrive within the scheduled appointment window
Inform customers of job status (En route, Arrived, etc.)
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all van stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the repair van

Note:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/

Qualifications and Skills

1 yr Cellphone repair experience

Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well individually
Ability to work flexible hours, including weekends and holidays
High school diploma or GED
Valid Driver's License
Ability to pass Driving, Drug, and Background Screening Preferred Qualifications
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Previous experience working at retail electronics store

Minimum Requirements

customer service

Valid Driver’s License

Ability to pass Driving, Drug and Background Screening

Benefits and Perks

Ongoing Training
Bonus
Team Building Activities
Paid Time-Off

Pay Rate: $16- $18 per hour …Plus an additional $20/ day RT bonus for running a 10hr day.

Commission: $25 per Home+ sign up. Uncapped

(Resulting in a pay rate of $18 - $21 per hour.)

JobType: Full-time or Part Time

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About the Company

JK SOLUTIONS LLC

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