Job Description:
The Field Clinical Specialist will provide comprehensive clinical, technical, and educational support to ensure the safe and effective use of our leadless left ventricular (LV) Cardiac Resynchronization Therapy (CRT) devices. Working closely with physicians, electrophysiology (EP) lab staff, and other healthcare professionals, the FCS will deliver in-depth product training, procedural guidance, and ongoing support. The Field Clinical Specialist’s expertise and engagement will be instrumental in improving patient outcomes and achieving the company’s strategic goals.
Essential Duties and Responsibilities:
Clinical & Technical Support:
- Provide on-site clinical assistance and technical expertise during LV leadless therapy procedures.
- Identify suitable patients, ensure adherence to best practices, and troubleshoot devices as needed.
- Assist in pre-procedure planning and post-procedure follow up to address any technical or clinical issues.
Technical & Educational Assistance:
- Offer comprehensive training sessions, presentations, and hands-on demonstrations for healthcare professionals.
- Guide users through imaging modalities, procedure workflows, and evolving product features.
Customer & Site Management:
- Build and maintain productive relationships with physicians, research coordinators, and clinical teams.
- Serve as the primary point of contact for assigned sites, facilitating device utilization, procedural planning, and logistical support.
- Provide continuous support and resources to help physicians achieve clinical and operational goals.
Physician & Staff Training:
- Develop and deliver educational materials, including models, simulations, and in-service programs.
- Ensure teams understand device functionality, procedural techniques, and clinical data interpretation.
Data & Feedback Integration:
- Gather feedback on device performance, procedural efficiency, and patient outcomes for internal teams.
- Implement systematic feedback collection methods, such as surveys, interviews, and focus groups, to gather comprehensive insights.
- Analyze feedback data to identify trends, areas for improvement, and opportunities for innovation.
- Collaborate with engineering and product development to inform product enhancements and future innovations.
Reporting & Compliance:
- Ensure all clinical activities comply with all regulatory requirements and company policies.
- Generate accurate documentation for continuous record keeping.
- Adhere to all company policies, compliance standards, and ethical guidelines.
- Ensure compliance with healthcare facility requirements by securing and maintaining vendor credentials to gain access for sales activities and client support.
Required Education, Knowledge, Skills, and Abilities:
- High school diploma plus 11 years of relevant clinical support experience
- Associate degree plus 9 years of relevant clinical support experience
- Bachelor’s degree plus 7 years of relevant clinical support experience
- Advanced degree plus 5 years of relevant clinical support experience. (Clinical support may include field clinical specialist roles, clinical engineering, or related hospital-based positions.)
- Proficiency in CRM software, Microsoft Office Suite/applications, virtual meeting tools, and project management tools.
- Experience in cardiac rhythm management, structural heart, or advanced cardiac therapies.
- Familiarity with echocardiographic imaging, trans-septal techniques, and related cardiac intervention workflows.
- Demonstrated ability to communicate complex clinical concepts, train diverse audiences, and thrive in interventional cardiac procedure settings.
- Familiarity with cardiac imaging and hospital decision-making processes.
- Strong communication, negotiation, and presentation skills with the ability to effectively influence the target audience.
- Ability to develop physician champions and navigate complex account environments.
- Willingness to travel approximately 80% of the time to various locations, including but not limited to healthcare facilities, industry events, and office(s), with frequent travel to healthcare facilities within the assigned territories. This may include weekends, overnight, and international travel.
- A valid driver’s license is required to perform essential job functions, as reliable, cost- effective, and timely travel cannot be achieved through alternative transportation methods. Compliance with applicable driving and state regulations is also mandatory.