Field & Customer Quality Engineering Technician - Global Quality, Cell Manufacturing
Tesla products are only as strong as the quality experience customers have in the field. From service centers to customer touchpoints worldwide, field and customer quality is where product performance, manufacturing excellence, and real-world use converge. Our environment is fast-paced and incredibly exciting. Tesla moves quickly, so being passionate and self-motivated to push your limits is critical. Our team works alongside engineering, service, manufacturing, and customer-facing groups across various disciplines, requiring strong communication skills, relationship-building, and a team-first mentality. You will work alongside seasoned industry experts, high-aptitude recent graduates, and people from every stage in between.
We are seeking a highly motivated Field & Customer Quality Engineering Technician to help drive quality improvements based on field and customer feedback, support root cause investigations, and strengthen our understanding of product performance outside the factory. The role involves managing quality-related initiatives from identification through resolution-including data analysis and reporting, cross-functional coordination, and follow-through on corrective and preventive actions. You will be expected to work with minimal guidance, juggle multiple priorities. The ideal candidate will combine strong analytical and critical thinking skills ("soft" skills) with practical experience using data tools and quality processes ("hard" skills).
Assist Field & Customer Quality Engineers in discrete quality improvement projects from concept to completion across dynamic, cross-functional environments
Support root cause investigations and resolutions related to field-reported and customer-facing quality issues, including hands-on defect sample handling from receipt through analysis
Coordinate logistics for defect samples, including pickup, delivery, tracking, and chain-of-custody to ensure timely transfer between service locations, engineering labs, and analysis teams
Perform sample preparation activities to support investigations, including dissection, sorting, labeling, and documentation of field-returned parts and customer-reported defects
Analyze field and customer quality data to identify trends, failure modes, and opportunities for corrective and preventive action
Support validation of corrective actions in the field and confirm effectiveness of implemented fixes
Assist in defining quality standards, escalation criteria, sample-handling procedures, and operating requirements for field and customer quality processes
Support quality audits, inspections, and reviews related to field operations and customer experience
0 to 5 years' experience in quality engineering, field service, manufacturing, or a related technical environment
BS in a technical discipline and evidence of exceptional experience, or equivalent practical experience
Experience with field quality, customer quality, service operations, or high-reliability products (automotive, medical, aerospace, or consumer electronics) is preferred
Strong data analysis skills with the ability to interpret trends, summarize findings, and support data-driven decisions; programming experience (SQL) is a plus
Proven ability to work cross-functionally, build relationships across teams, and operate effectively with minimal day-to-day guidance and strong project management skills with the ability to multitask, prioritize competing demands, and follow through persistently to completion
Demonstrated critical thinking and problem-solving skills with experience supporting or leading root cause analysis
Detail oriented, with the ability to effectively handle multiple priorities in a dynamic and fast-paced environment and must possess a bias for action, with the ability to remain engaged, proactive, and positive in challenging circumstances, owning assignments and taking full accountability for overall success.
Must have command of the English language both written and verbal
Essential Physical Demands:
Ability to wear PPE, which may include a full-face respirator and coveralls as needed due to working with hazardous chemicals
Ability to lift and sort parts of up to 30 lbs. as needed
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: