Agriculture, Computer Firmware, Computer Maintenance, Corporate Compliance, Corporate Policies, Customer Acquisition, Customer Relations, Customer Support/Service, Data Collection, Data Entry, Desktop PC, Detail Oriented, Driver's License, Help Desk, Identify Issues, Interpersonal Skills, Knowledge Transfer, Mobile Applications, Mobile Devices, On Site Support, Operational Support, Problem Solving Skills, Regulatory Compliance, Software Administration, Software Installation, Systems Administration/Management, Technical Support, Training/Teaching, Usability Engineering
Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring proper functionality, user adoption, and compliance with company standards. This role supports end users through training, troubleshooting, and system setup, contributing to accurate data capture and efficient field operations.
Field Data Collection (FDC) Systems Support - Functionality & Usability of Production Applications
- Provide first-level technical and operational support to end users (in person, phone, or electronic).
- Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
- Troubleshoot basic system, application, and device issues.
- Ensure proper use and functionality of both customized and off-the-shelf systems.
Compliance and Training
- Ensure applications and equipment are used in accordance with company policies and procedures.
- Deliver training to end users in field and office environments (one-on-one and group sessions).
- Reinforce correct system usage and data entry standards.
- Promote user adoption and compliance with established processes.
Maintain Hardware and Software
- Configure and install applications on mobile devices and desktops.
- Install firmware and software updates.
- Support basic device setup and maintenance.
- Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
- Technical Systems - Basic
- Hardware & Device - Basic
- IT Support Fundamentals - Basic
- Agricultural Operations - Basic
- Customer Support Processes - Basic
Skills & Abilities
- Costumer Focus
- Problem Solving
- Communication
- Training and Knowledge Transfer
- Planning and Organizing
- Collaboration
- Technical Support Execution
- Attention to Detail
- Initiative
- Adaptability
- Interpersonal Effectiveness
- Learning Agility
- Service Orientation
- Resilience
ROLE DIMENSIONS
Education level: High School Diploma
Years of Experience: 1 year of experience in customer service, technical support, or application support
Specializations, Certifications and Specific Experience:
- Experience supporting mobile devices or hand-held equipment preferred
LicensesLicenses: Driving is a necessary part of the job and employees are required to possess a valid Driver's License
Software Necesario: Microsoft Office
Pay Scale: 24.00-27.00
KNOWLEDGE, SKILLS AND ABILITIES
- Technical Systems - Basic
- Hardware & Device - Basic
- IT Support Fundamentals - Basic
- Agricultural Operations - Basic
aKSkills & Abilities
- Customer Support Processes - Basic
- Costumer Focus
- Problem Solving
- Communication
- Training and Knowledge Transfer
- Planning and Organizing
- Collaboration
- Technical Support Execution
- Attention to Detail
- Initiative
- Adaptability
- Interpersonal Effectiveness
- Learning Agility
- Service Orientation
- Resilience
ROLE DIMENSION
Education Level: High School Diploma
Field Data Collection (FDC) Systems Support - Functionality & Usability of Production Applications
- Provide first-level technical and operational support to end users (in person, phone, or electronic).
- Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
- Troubleshoot basic system, application, and device issues.
- Ensure proper use and functionality of both customized and off-the-shelf systems.
Compliance and Training
- Ensure applications and equipment are used in accordance with company policies and procedures.
- Deliver training to end users in field and office environments (one-on-one and group sessions).
- Reinforce correct system usage and data entry standards.
- Promote user adoption and compliance with established processes.
Maintain Hardware and Software
- · Configure and install applications on mobile devices and desktops.
- · Install firmware and software updates.
- · Support basic device setup and maintenance.
- · Other duties as assigned
Field Data Collection (FDC) Systems Support - Functionality & Usability of Production Applications
- Provide first-level technical and operational support to end users (in person, phone, or electronic).
- Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
- Troubleshoot basic system, application, and device issues.
- Ensure proper use and functionality of both customized and off-the-shelf systems.
Compliance and Training
- Ensure applications and equipment are used in accordance with company policies and procedures.
- Deliver training to end users in field and office environments (one-on-one and group sessions).
- Reinforce correct system usage and data entry standards.
- Promote user adoption and compliance with established processes.
Maintain Hardware and Software
- · Configure and install applications on mobile devices and desktops.
- · Install firmware and software updates.
- · Support basic device setup and maintenance.
- · Other duties as assigned
R
Reiter Affiliated Companies, LLC
With a family legacy of farming, Reiter Affiliated Companies (RAC) is proud to be the largest fresh, multi-berry producer in the world and the leading supplier of fresh strawberries, raspberries, blueberries and blackberries in all of North America. The Reiter family began farming in the San Francisco Bay Peninsula and by the turn of the century had migrated south into Watsonville and the Santa Clara Valley where Joseph “Ed” Reiter and R.O “Dick” Driscoll began growing their own Sweetbriar strawberries variety. After World War II, they farmed under their respective companies of Reiter and Driscoll’s and began marketing strawberries under the Driscoll Strawberry Associates label with other family and associated suppliers.
Throughout the early years, Ed’s son Joseph chartered new agricultural territories up until the late 1970’s when Garland and Miles Reiter, grandsons of Ed Reiter, began working in the family business, developing operations and planting new varieties in California. The brother’s continued to not only preserve their family legacy of farming but grew the company to be one of the nation’s leaders in the agricultural industry. Since that time, the brothers have dramatically increased the Reiter Affiliated Companies (RAC) investment, farming and pioneering new plant varieties, developing new geographies and offering new commodities to consumers. With this innovative approach to farming and agriculture, RAC’s business has doubled every five years over the past twenty five, supported by a strategy of sustained growth. Newly formed partnerships and unique grower empowered revenue share programs drove business development geographically in the early 1990’s to RAC’s broad footprint of today.
At the heart of the success of this multi-generational farming company, has been the ownership’s fervent belief in their fundamental values and guiding principles. Honesty, Fairness and Respect are framed along the corridors of every RAC office, from the smallest ranch operation in remote locations to their corporate offices in Oxnard. These values have been integrated into every aspect of the company, defining a clear path for integrity to flow throughout the organization. From the humble fields by which their family legacy was born, to the people that represent the Reiter Affiliated Companies today, the successful partnership of two cousins led to a family legacy of farming spanning more than a century long, with geographies that exist today throughout the United States, Mexico, Europe and Northern Africa.
10,000 employees or more
Agriculture/Forestry/Fishing