Field Desktop Support Tech- Bilingual in English and KoreanLocation: Atlanta, GA - 5 days onsiteResponsibilities:
Desktop support experience- troubleshooting, configuration, software installation
Experience with ticketing system
Review onboarding requests, review tickets and document issues
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)- Password reset- Account information- Case number information- Adobe Reader issues- Brower issues- Technical computer issues- Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises
Strong networking skills- IDF/MDF, switches, routers, access point
Experience:
Minimum 5 years of experience in software, hardware, and network
Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong communication skills and client interfacing skills
Enthusiastic and willing to take initiative
Bilingual in English and Korean is a must
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Numbers & Facts
Location
Atlanta, GA
Skills
Adobe Product Familyunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Detail Orientedunmatched
English Languageunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Korean Languageunmatched
Microsoft Active Directoryunmatched
Microsoft Office 2010unmatched
Microsoft Windows Operating Systemunmatched
Multilingualunmatched
Network Routersunmatched
Network Switchingunmatched
Office Equipmentunmatched
On Site Supportunmatched
Onboardingunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Software Installationunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
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