Field Engineer 3 / Desktop Support

Sunrise Systems Inc

Groton/New London, CT

JOB DETAILS
SKILLS
Apple iMac, Computer Maintenance, Customer Satisfaction, Desktop Administration, Identify Issues, Laptop PC, Mobile Devices, Network Support, Network System Software, On Site Support, Printers, Sales/Support Engineering (SE), Service Level Agreement (SLA), Software Administration, Technical Support
LOCATION
Groton/New London, CT
POSTED
30+ days ago
Job Title: Field Engineer 3 / Desktop Support
Job ID: 26-01703
Location: Groton/New London, CT (Onsite – Govt Site)
Duration: 12 Months (Temp to Perm Possible)
Shift: 8:00 AM – 4:00 PM

Summary:


Seeking a Field Engineer with 1–3 years of experience in desktop support to install, troubleshoot, and maintain hardware, software, and network systems.

Key Responsibilities:
  • Install and support desktops, laptops, printers, and servers
  • Perform hardware/software troubleshooting, re-imaging, and repairs
  • Handle IMAC (installs, moves, adds, changes)
  • Support networking and enterprise storage (disk replacement)
  • Manage and update tickets as per SLA
  • Ensure high customer satisfaction and professionalism

Requirements:
  • 1–3 years of IT support experience
  • Basic knowledge of hardware, software, and networking
  • Experience with ticketing tools, mobile device support, and deployments preferred

Ideal for a hands-on deskside support technician with field experience.

Contact:
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/