Field Engineer 3

Location: Groton / New London, CT (Onsite –Government Site)
Work Type: Non-Driving (occasional local travel between sites)
Duration: 12 Months (Possible Extension / Temp to Perm)
Schedule: First Shift (8: 00 AM –4: 00 PM)

Overview:
This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance.

Responsibilities:
Install, configure, and maintain desktops, laptops, servers, and peripherals
Perform hardware setup, imaging, reloading, and troubleshooting
Provide support for software, networking, and legacy systems
Perform disk replacements and basic repairs on enterprise systems
Handle installs, moves, adds, and changes (IMAC activities)
Test and certify systems and applications
Manage and update tickets in the system and ensure SLA compliance
Escalate issues and provide follow-up support
Maintain professionalism and ensure customer satisfaction

Requirements:
Minimum 1–3 years of desktop/IT support experience
Experience with hardware and software troubleshooting
Basic networking knowledge
Strong organizational and communication skills
Ability to follow processes and work independently

Preferred:
Certifications such as A+, Security+, Dell, Apple
Experience with ticketing systems
Experience with mobile device setup (iOS/Android)
Experience with hardware repair and software deployment