Field Engineer 3

Lancesoft

Groton/New London, CT

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JOB DETAILS

SALARY

$20

SKILLS

Android, Apple, Apple iMac, Communication Skills, CompTIA A+, CompTIA Security+, Customer Satisfaction, Dell Computers, Desktop PC, Equipment Maintenance/Repair, Hardware Administration, Hardware Repair, Identify Issues, Laptop PC, Maintain Compliance, Mobile Devices, Network System Software, On Site Support, Organizational Skills, Peripheral Hardware, Sales/Support Engineering (SE), Service Delivery, Service Level Agreement (SLA), Software Administration, Systems Administration/Management, Technical Support, iOS

LOCATION

Groton/New London, CT

POSTED

30+ days ago

Location: Groton / New London, CT (Onsite –Government Site)
Work Type: Non-Driving (occasional local travel between sites)
Duration: 12 Months (Possible Extension / Temp to Perm)
Schedule: First Shift (8: 00 AM –4: 00 PM)

Overview:
This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance.

Responsibilities:
Install, configure, and maintain desktops, laptops, servers, and peripherals
Perform hardware setup, imaging, reloading, and troubleshooting
Provide support for software, networking, and legacy systems
Perform disk replacements and basic repairs on enterprise systems
Handle installs, moves, adds, and changes (IMAC activities)
Test and certify systems and applications
Manage and update tickets in the system and ensure SLA compliance
Escalate issues and provide follow-up support
Maintain professionalism and ensure customer satisfaction

Requirements:
Minimum 1–3 years of desktop/IT support experience
Experience with hardware and software troubleshooting
Basic networking knowledge
Strong organizational and communication skills
Ability to follow processes and work independently

Preferred:
Certifications such as A+, Security+, Dell, Apple
Experience with ticketing systems
Experience with mobile device setup (iOS/Android)
Experience with hardware repair and software deployment

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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