Field Engineer 3

Ampcus Incorporated

Groton/New London, CT

JOB DETAILS
SKILLS
Android, Apple, Apple iMac, Business Services, Communication Skills, CompTIA A+, CompTIA Security+, Consulting, Customer Satisfaction, Dell Computers, Desktop Administration, Desktop PC, Government, Hardware Installation, Hardware Repair, Identify Issues, Laptop PC, Mobile Devices, Network Support, On Site Support, Organizational Skills, Peripheral Hardware, Printers, Product Support, Sales/Support Engineering (SE), Service Delivery, Service Level Agreement (SLA), Software Administration, United States Citizen, Willing to Travel, iOS
LOCATION
Groton/New London, CT
POSTED
21 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Field Engineer 3

Location(s): Groton/New London, CT


Job Summary:
Seeking Field Engineer 3 professionals with 1–3 years of desktop/field support experience to provide onsite hardware, software, and network support in a government environment. Candidates should possess strong troubleshooting skills, professionalism, and experience supporting desktops, laptops, servers, printers, and mobile devices.

Key Responsibilities:

  • Install, configure, diagnose, maintain, and repair desktops, laptops, printers, and low-end servers.
  • Perform hardware/software troubleshooting and support.
  • Re-image and reload PCs/laptops.
  • Install and maintain PCs, peripherals, software, networks, and servers.
  • Support legacy systems and enterprise storage products including disk replacement.
  • Handle installs, moves, adds, and changes (IMAC activities).
  • Support networking products from operational and maintenance perspectives.
  • Test and certify PCs, servers, networks, and approved applications.
  • Manage and update incident/request tickets within ticketing systems.
  • Escalate unresolved issues appropriately.
  • Ensure customer satisfaction and SLA compliance.
  • Maintain professionalism in communication, appearance, and service delivery.

Required Skills:

  • 1–3 years of computer support / desktop support experience.
  • Basic hardware and software troubleshooting experience.
  • Experience with ticket management systems.
  • Knowledge of desktop/laptop deployment and support.
  • Good organizational and communication skills.
  • Ability to work split shifts including weekends.

Preferred Skills:

  • Hardware repair experience.
  • Software deployment experience.
  • Mobile device deployment/configuration (iOS, Android).
  • Certifications such as A+, Security+, Apple, Dell, etc.
Additional Information
  • Work Authorization: Must be a US Citizen.
  • Schedule: Split Shift – 20 hours on weekdays + 20 hours on weekends.
  • Driving Requirement: Primarily non-driving, but may require travel between sites.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com