Field Engineer 3

Ampcus Incorporated

Groton/New London, CT

JOB DETAILS
SKILLS
Android, Apple, Apple iMac, Business Services, Communication Skills, CompTIA A+, CompTIA Security+, Consulting, Customer Support/Service, Dell Computers, Desktop PC, Government, Hardware Repair, Laptop PC, Mobile Devices, Network Support, Organizational Skills, Printers, Sales/Support Engineering (SE), Server Support, Service Level Agreement (SLA), Software Administration, Technical Operations, Technical Support, Testing, United States Citizen, Willing to Travel, iOS
LOCATION
Groton/New London, CT
POSTED
20 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

 

Job Title: Field Engineer 3

Location(s): Groton/New London, CT


Key Responsibilities:

  • Desktop and laptop installation, configuration, troubleshooting, and repair.
  • Hardware/software deployment and support.
  • Re-imaging and reloading systems.
  • Printer and peripheral support.
  • Basic server and networking support.
  • Disk replacement on enterprise storage systems.
  • Install, move, add, and change (IMAC) activities.
  • Ticket management and SLA compliance.
  • Customer support and issue escalation follow-up.
  • Maintain professional communication and service standards.

Required Skills:

  • 1–3 years of desktop/computer support experience.
  • Basic hardware and software troubleshooting.
  • Strong organizational and communication skills.
  • Good work ethic and professionalism.

Preferred Experience:

  • Ticketing systems experience.
  • Mobile device deployment/support (iOS/Android).
  • Hardware repair experience.
  • Software deployment/troubleshooting.
  • Certifications such as A+, Security+, Dell, Apple, etc.

Environment:

  • Government/secure-site support environment.
  • Hands-on deskside support role.
  • Fast-paced technical support operations.
 

Additional Information

  • Shift: Second Shift.
  • Eligibility Requirements:
    • Must be a US Citizen.
    • Must be at least 18 years old.
  • Travel:
    • Primarily non-driving role.
    • May require travel between nearby sites.
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com