Field Engineer 3

Ampcus Incorporated

Mobile, AL

JOB DETAILS
SKILLS
Business Services, Consulting, Customer Satisfaction, Customer Support/Service, Documentation, Hardware Components, High School Diploma, Improvement Metrics, On Site Support, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Sales/Support Engineering (SE), Service Delivery, System Operations, Technical Support, Time Management, United States Citizen
LOCATION
Mobile, AL
POSTED
30+ days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Field Engineer 3

Location(s): Mobile, AL


Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
  • Provides the full range of Field Engineering support for an assigned base of large / complex clients.
  • Takes complete ownership of onsite service activity.
  • Performs advanced-level maintenance on all products, including low-complexity installation activities.
  • Provides technical feedback on equipment, systems and processes to improve overall service delivery.
  • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
  • Identifies and resolves systemic issues within the team.
  • Proactively supports the needs of other team members, providing technical assistance and expertise.
  • Contributes to improved client services metrics reporting and documentation.
  • Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:
  • High School Diploma or GED required.
  • May require technical certification or Associate Degree.
  • Generally, 2-4 years’ experience in area of responsibility.
Travel:
  • Non-Driving but may have to drive between sites.
Shift
  • Mon – Fri, 8 AM to 5 PM.
Must Be a US Citizen!
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com