Computer Maintenance, Computer Services, Customer Satisfaction, Desktop PC, Hardware Administration, Hardware Installation, Identify Issues, Laptop PC, Network Administration/Management, Network Support, Peripheral Hardware, Printers, Product Support, Sales/Support Engineering (SE), Service Delivery, Service Level Agreement (SLA), Software Administration, United States Citizen
Job Title: Field Engineer 3
Location: Groton/New London, CT
Pay Rate: $20-$25 per hour
Summary:
- Duration: 10 Months
- Work Mode: Onsite
- First shift, 8:00am to 4:00pm roughly
- Must Be a US Citizen
Responsibilities:
- Set up computer hardware and perform basic hardware and software troubleshooting
- Provide support for desktops, laptops, and servers, including software, hardware, and networking
- Maintain and support legacy products and core server products
- Perform disk replacement on enterprise storage products
- Install and maintain PCs, networks, servers, and peripherals
- Support network products from operational and maintenance perspectives
- Perform installations, moves, adds, and changes as required
- Test and certify PCs, networks, servers, and company-approved applications
- Follow up on problems or escalate issues as necessary
- Maintain professionalism in actions, demeanor, and dress
- Ensure customer satisfaction throughout service delivery
- Meet company-specific Service Level Agreements and update incident/request tickets accordingly
Requirements:
- 1-3 years of computer support experience
- Basic hardware and software skills
- Good work ethic and organizational skills
Preferred Skills:
- Experience with diagnosing, maintaining, and servicing computer-related products
- Ability to handle desktop and laptop computers, printers, network devices, standard software, and low-end servers
- Capable of reloading and re-imaging PCs/laptops
- Experience installing and optimizing HW/SW networking products
A
Axelon Services Corporation