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Field Engineer 3

LanceSoft Inc

New London, CT

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Android, Apple, Apple iMac, Communication Skills, CompTIA A+, CompTIA Security+, Customer Satisfaction, Dell Computers, Desktop PC, Equipment Maintenance/Repair, Government, Hardware Administration, Hardware Repair, Identify Issues, Laptop PC, Maintain Compliance, Mobile Devices, Network Administration/Management, Network System Software, On Site Support, Organizational Skills, Peripheral Hardware, Sales/Support Engineering (SE), Service Delivery, Service Level Agreement (SLA), Software Administration, Systems Administration/Management, Technical Support, iOS
LOCATION
New London, CT
POSTED
29 days ago
Location: Groton / New London, CT (Onsite – Government Site) Work Type: Non-Driving (occasional local travel between sites) Duration: 12 Months (Possible Extension / Temp to Perm) Schedule: First Shift (8:00 AM – 4:00 PM) Overview: This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance. Responsibilities: Install, configure, and maintain desktops, laptops, servers, and peripherals Perform hardware setup, imaging, reloading, and troubleshooting Provide support for software, networking, and legacy systems Perform disk replacements and basic repairs on enterprise systems Handle installs, moves, adds, and changes (IMAC activities) Test and certify systems and applications Manage and update tickets in the system and ensure SLA compliance Escalate issues and provide follow-up support Maintain professionalism and ensure customer satisfaction Requirements: Minimum 1–3 years of desktop/IT support experience Experience with hardware and software troubleshooting Basic networking knowledge Strong organizational and communication skills Ability to follow processes and work independently Preferred: Certifications such as A+, Security+, Dell, Apple Experience with ticketing systems Experience with mobile device setup (iOS/Android) Experience with hardware repair and software deployment

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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