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Engineering Jobs in Oklahoma City, OK

Field Engineer 3

LanceSoft Inc

Oklahoma City, OK

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Customer Satisfaction, Customer Support/Service, Desktop Hardware, Desktop PC, Hard Drives, Hardware Components, Hardware Repair, High School Diploma, Improvement Metrics, Keyboards, Laptop Hardware, Laptop PC, Maintenance Services, Microsoft Product Family, Motherboards, On Site Support, Peripheral Hardware, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Sales/Support Engineering (SE), Service Delivery, System Operations, Systems Administration/Management, Technical Support, Technical Writing, Telephone Skills, Time Management
LOCATION
Oklahoma City, OK
POSTED
30+ days ago
Job Description: Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service. Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: Provides the full range of Field Engineering support for an assigned base of large/complex clients. Takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Provides technical feedback on equipment, systems, and processes to improve overall service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports the needs of other team members, providing technical assistance and expertise. Contributes to improved client services metrics, reporting, and documentation. Monitors technical and process issues, proactively informing the manager and/or team of improvement recommendations. Key Qualifications: High School Diploma or GED required May require technical certification or an associate degree Generally, 2-4 years’ experience in the area of responsibility Key Responsibilities: As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area. Your assignments will include repair activities such as replacing hard drives, motherboards, and keyboards. You may also perform whole unit swaps, repair, or replace PC peripherals. Must have reliable transportation as this role services the metro and surrounding areas. Close service tickets in real time in the Client Call Management system using Company provide phone. Key Qualifications: 1+ Years of hands-on experience with laptop and desktop break-fix Computer-building background experience preferred General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications Ability to resolve basic / non-complex problems as directed

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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