Field Engineer 4

Ampcus Incorporated

Menands, NY

JOB DETAILS
SKILLS
Auto Insurance, Business Services, CompTIA A+, Consulting, Customer Support/Service, Dell Computers, Desktop PC, Hard Drives, Hardware Components, Identify Issues, Keyboards, LCD (Liquid Crystal Display), Laptop PC, Microsoft Product Family, Motherboards, On Site Support, Sales/Support Engineering (SE), Software Administration, Systems Administration/Management, Willing to Travel
LOCATION
Menands, NY
POSTED
9 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Field Engineer 4

Location(s): Menands, NY
 

Job Summary:
Seeking a Field Computer Technician to provide onsite break-fix support for laptops and desktops across the metro and surrounding areas. Responsibilities include hardware replacement, diagnostics, repairs, and ticket management using a company-provided phone. Candidates must have reliable transportation and strong customer service skills.

Key Responsibilities:

  • Perform onsite laptop and desktop break-fix repairs.
  • Replace hardware components including:
    • Motherboards
    • Hard drives
    • Keyboards
    • LCD screens
  • Conduct whole-unit swaps and peripheral replacements.
  • Diagnose Dell laptops and PCs.
  • Close service tickets in real time using the Client Call Management system.
  • Travel daily to customer locations within assigned territory.

Required Qualifications:

  • 1+ years of hands-on laptop/desktop repair experience.
  • Experience diagnosing Dell laptops and desktops.
  • Experience replacing motherboards and LCDs.
  • General hardware/software troubleshooting knowledge.
  • Basic Microsoft application knowledge.
  • Ability to resolve basic to moderate technical issues.
  • Must own a reliable vehicle with active car insurance.
  • Must be willing to travel extensively throughout the day.
  • A+ Certification required
    • Candidates without certification must obtain it within 90 days of start date.

Preferred Qualifications:

  • Computer-building background.
  • Previous field technician experience.

Screening Requirements:

  • Ability to complete required Dell product training/certifications.
  • Ability to pass background and drug screening.
  • Client/government clearance may be required.
  • Criminal background verification may be required.

Important Notes:

  • Vaccination is not required.
  • Mileage during work hours is reimbursed per standard policy.
  • Commute mileage to/from home is not reimbursed.
  • Overtime may be required.
  • Dell certifications are completed at no cost to the candidate after selection.
  • Weekly Mileage: 250–350 miles/week.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com