Field Engineer 4

Location: Philadelphia, PA
Duration: 7 Months

Responsibilities:

• Repair laptops and desktops in the metro area, including replacing hard drives, motherboards, and keyboards.
• Perform whole unit swaps and repair or replace PC peripherals.
• Close service tickets in real-time using the company-provided phone and call management system.
• Complete administrative work such as real-time reporting of time and location and documenting activities in the ticketing system.

Requirements:

• Must have a reliable car and car insurance.
• 1 year of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop/desktop hardware and software, including basic Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Must comply with business casual dress code.
• Willingness to work beyond the planned shift on short notice, with overtime compensation provided as required by law.
• Reliable computer and high-speed internet connection at home for work purposes.

Preferred Skills:

• Computer-building background experience.

Benefits:

• Dell certifications are required and provided at no cost to the candidate.
• Reimbursement for mileage during the workday per standard rates.