Broadband, Dell Computers, Desktop Hardware, Desktop PC, Documentation, Hard Drives, Hardware Repair, Keyboards, Laptop Hardware, Laptop PC, Legal, Microsoft Product Family, Motherboards, Peripheral Hardware, Sales/Support Engineering (SE), Security Clearance
Location: Philadelphia, PA
Duration: 7 Months
Responsibilities:
- Repair laptops and desktops in the metro area, including replacing hard drives, motherboards, and keyboards.
- Perform whole unit swaps and repair or replace PC peripherals.
- Close service tickets in real-time using the company-provided phone and call management system.
- Complete administrative work such as real-time reporting of time and location and documenting activities in the ticketing system.
Requirements:
- Must have a reliable car and car insurance.
- 1 year of hands-on experience with laptop and desktop break-fix.
- General knowledge of laptop/desktop hardware and software, including basic Microsoft applications.
- Ability to resolve basic/non-complex problems as directed.
- Client and/or governmental clearance may be required.
- Police or criminal background verification clearance may be required.
- Must comply with business casual dress code.
- Willingness to work beyond the planned shift on short notice, with overtime compensation provided as required by law.
- Reliable computer and high-speed internet connection at home for work purposes.
Preferred Skills:
- Computer-building background experience.
Benefits:
- Dell certifications are required and provided at no cost to the candidate.
- Reimbursement for mileage during the workday per standard rates.
A
Axelon Services Corporation