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Field Engineer 4

Lancesoft

Tempe, AZ

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JOB DETAILS
SALARY
$21.43
SKILLS
Administrative Skills, Auto Insurance, Communication Skills, CompTIA A+, Customer Relations, Customer Support/Service, Dell Computers, Desktop Hardware, Desktop PC, Documentation, Hard Drives, Hardware Components, Hardware Repair, Identify Issues, Keyboards, LCD (Liquid Crystal Display), Laptop Hardware, Laptop PC, Maintenance Services, Microsoft Product Family, Motherboards, On Site Support, Peripheral Hardware, Sales/Support Engineering (SE), Systems Administration/Management, Technical Support, Willing to Travel
LOCATION
Tempe, AZ
POSTED
19 days ago

Location: Tempe, AZ
Work Type: Field Support / Onsite

Overview:
Seeking a Field / Computer Technician to provide break-fix support for laptops, desktops, and peripheral devices in the metro area. This role involves hardware repairs, field service support, ticket management, and customer-facing technical support.

Responsibilities:
  • Perform laptop and desktop break-fix repairs
  • Replace hardware components including hard drives, motherboards, keyboards, and LCDs
  • Conduct full unit swaps and peripheral replacements
  • Support field service requests across assigned service areas
  • Update and close tickets in the service management system in real time
  • Provide professional customer support during onsite visits
  • Maintain accurate documentation and reporting for all service activities

Requirements:
  • 1+ year of hands-on desktop/laptop break-fix experience
  • Experience diagnosing Dell laptops and PCs preferred
  • Computer-building experience preferred
  • Basic knowledge of desktop/laptop hardware and Microsoft applications
  • Reliable vehicle and valid car insurance required
  • Ability to pass drug and background screening
  • Strong communication and customer service skills
  • Willingness to complete Dell certifications after selection

Preferred Certifications:
  • CompTIA A+ Certification

Additional Requirements:
  • Ability to travel locally throughout the day
  • Comfortable with administrative and ticketing responsibilities
  • Ability to work overtime or extended shifts if required
  • Must maintain professional business-casual appearance

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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