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Field Engineer

Datum Software, Inc

Boston, MA

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JOB DETAILS
SKILLS
Apple iMac, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Documentation, Identify Issues, Information Technology & Information Systems, Operational Support, Performance Analysis, Problem Solving Skills, Procedure Development, Sales/Support Engineering (SE), Software Administration, Technical Support, Time Management
LOCATION
Boston, MA
POSTED
9 days ago
Field Engineer
Contract/ Contract to Hire
Boston, MA

Responsibilities:
  • Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations.
  • Provide service and customer support during field visits or dispatches.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes and procedures.
  • Collect and analyze performance data to provide technical assistance.
  • Tie workflow to schedules and operational requirements.
  • Accurately document solutions related to complex issues.
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved.
  • Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Build positive relationships with customers and internal stakeholders.
  • Ability to use a ladder as required for equipment installation and support activities.
Qualifications:
  • Strong troubleshooting and customer support skills.
  • Excellent communication and documentation abilities.
  • Ability to work in office, airport, and operational environments.
  • Experience supporting IT infrastructure and end-user devices preferred.

  "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran”
 
 
 

About the Company

D

Datum Software, Inc

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