Lead a team in installing, diagnosing, servicing, and maintaining high-end company proprietary products and other computer-related products such as desktops, laptops, printers, standard software, high-end servers, networking devices, and large-scale payment products.
Function as a desk side support specialist when supporting ITO engagements.
Handle complex products, problems, and projects, providing technical guidance to lower-level engineers.
Provide technical support to customers during the installation or operation of company-supported products.
Work in deployment services, supporting the implementation and rollout of new applications or infrastructure.
Engage in activities such as hardware or software procurement, configuration, tuning, staging, installation, and interoperability testing.
Function as a team or site leader, providing direction to other technicians.
Perform server and storage break and fix tasks.
Provide support for enterprise products, including Dell ESF desk side support, enterprise storage products, networking products (including Cisco certification requirements), and payment systems products.
Support company core-CMOS products and have project management responsibilities for smaller projects.
Provide support for software, hardware, and networking for desktops, laptops, and servers.
Maintain and support legacy products, install and maintain PCs and associated software, networks, servers, and peripherals.
Perform installs, moves, adds, and changes as required.
Test and certify PCs, networks, servers, and company-approved applications.
Provide follow-up on problems or escalate as necessary.
Maintain a high degree of professionalism in actions, demeanor, and dress.
Ensure customer satisfaction throughout the service delivery transaction.
Ensure company-specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the ticketing system.