Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule -Accurately documents solutions related to complex issues -Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers -Ability to use a ladder
Quals-- **Verify Persona under EDUCATION / PERSONA section below.**
Numbers & Facts
Location
Detroit, MI
Skills
Apple iMacunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Operational Supportunmatched
Performance Analysisunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Sales/Support Engineering (SE)unmatched
Software Administrationunmatched
Technical Supportunmatched
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