Field Engineer
Contract/ Contract to Hire
Detroit,MI
Job Summary Responsible for a broad range of operational support activities and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations. Essential Responsibilities:
Provide implementation and support for desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment, including kiosks and Information Display Systems.
Maintain and update asset management systems.
Provide on-site and on-call support in a 24x7x365 environment, as needed.
Perform physical relocation of IT infrastructure devices as specified in Service Requests, including:
PC workstations
Peripheral devices
Telephones
Network routers
Airport-specific devices
Perform upgrade services, including adding or changing workgroup computers, peripherals, and software, as specified in Service Requests.
Verify assets in accordance with policies prior to relocation.
Troubleshoot and resolve hardware and software issues supported by Field Operations.
Communicate and coordinate with Field Planning and Project Management teams.
Conduct research, provide input into work orders, and occasionally assist with site surveys.
Perform preventive maintenance on operational devices.
Coordinate services with external vendors.
Install, customize, maintain, test, and troubleshoot operating systems and other system software.
Provide technical support to enterprise users as needed.
Configure, install, maintain, test, and troubleshoot hardware systems.
Qualifications:
Basic knowledge of networking, servers, and common applications such as Microsoft Office and Outlook.
Basic knowledge of Wi-Fi and mobility technologies.
Strong hardware and software troubleshooting skills.
Knowledge of computer peripherals and related equipment.
A+ Certification is preferred, or equivalent hands-on experience.
Must be able to regularly move equipment weighing at least 30 pounds.
Ability to provide on-site and on-call 24x7x365 support, as required.
Must possess a valid driver's license.
Previous airline industry experience is preferred.
Ability to work effectively within a team environment.
Must be willing to travel overnight when required.
Required Skills & Experience:
Skill
Experience Level
Computer Hardware Troubleshooting
Mid-Level – 3–7 Years
Configure, Install, and Test Hardware/Systems
Mid-Level – 3–7 Years
Network Support
Junior – 0–3 Years
Asset Management
Mid-Level – 3–7 Years
Project Management Organization Support
Junior-Level
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
Numbers & Facts
Location
Detroit, MI
Skills
Apple iMacunmatched
Asset Managementunmatched
Aviation Industryunmatched
Computer Workstationsunmatched
Desktop PCunmatched
Driver's Licenseunmatched
Financial Auditunmatched
Hardware Administrationunmatched
Hardware Installationunmatched
Hardware Quality Assuranceunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Kiosksunmatched
Lift/Move 30 Poundsunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Network Routersunmatched
Network Supportunmatched
On Callunmatched
Operating Systemsunmatched
Operational Supportunmatched
Peripheral Hardwareunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Project/Program Managementunmatched
Research Skillsunmatched
Sales/Support Engineering (SE)unmatched
Software Administrationunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Testingunmatched
Willing to Travelunmatched
Wireless Communicationsunmatched
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