Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
-Provides service and customer support during field visits or dispatches.
-Diagnoses errors or technical problems and determines proper solutions.
-Produces timely and detailed service reports.
-Documents processes.
-Collects and analyzes performance data to provide technical assistance.
-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder
ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
To ensure a fair and transparent hiring process, we encourage you to review the following resources:
Know Your Rights
Pay Transparency Act
IER Right to Work Document
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to applicant.Client@acldigital.com or call the ACL Digital HR Help/Accommodation at 408-755-3001.