Customer Relations, Customer Support/Service, Data Analysis, Employee Benefits, Identify Issues, Microsoft Outlook, Performance Analysis, Problem Solving Skills, Procedure Development, Sales/Support Engineering (SE), Software Administration, Technical Support, Time Management
Job ID: 26-16449
Pay Range: $18-$28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Provides service and customer support during field visits or dispatches.
- Diagnoses errors or technical problems and determines proper solutions.
- Produces timely and detailed service reports.
- Documents processes.
- Collects and analyzes performance data to provide technical assistance.
- Ties workflow to schedule
- Accurately documents solutions related to complex issues
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
- Builds positive relationships with customers
- Ability to use a ladder
Key Requirements and Technology Experience:- Troubleshooting skills (hardware/software), Windows 10/11 workstations and peripheral knowledge.
- Basic Network/server and application knowledge (Office 365, Outlook, etc.).
- Update asset management systems.
Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. "If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at
teamatlanta@pyramidci.com
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