Summary/Objective: The Field Service Technician will be responsible for performing installation, maintenance, and repairs on equipment at customer sites across the U.S. This role includes troubleshooting technical equipment failures, providing top-notch customer service, and maintaining communication with both internal teams and external customers. Travel is a key component of this role, with up to 75% travel required.
Specific Responsibilities and Essential Functions:
Install, service, and repair SSL and PSL machinery at customer locations.
Troubleshoot and resolve technical equipment failures via phone support and on-site visits.
Provide customer training on equipment operation.
Conduct testing and root cause analysis to ensure effective problem-solving.
Provide technical feedback to improve products.
Complete preventative maintenance and functional inspections.
Maintain service logs and internal records in accordance with company policies.
Follow Health and Human Services, Environmental Health, and Safety requirements.
Perform additional duties as assigned in an accurate and timely manner.
Competencies and Qualifications:
Strong electrical and mechanical background with the ability to read blueprints and electrical documentation.
Excellent troubleshooting, communication, and organizational skills.
Ability to multitask in a fast-paced, deadline-oriented environment.
Strong teamwork and interpersonal skills with the ability to interact at all levels within the organization.
Ability to manage tasks and projects with minimal guidance.
Willingness and ability to travel 80-100%, with flexibility for weekday and weekend travel.
Ability to train on-site for 3-6 months before traveling independently
Preferred Qualifications:
Experience with PLC programming and troubleshooting (Rockwell & Siemens) and networking.
Familiarity with packaging equipment.
Bachelors degree in Electrical and/or Mechanical Engineering preferred.
3-5 years of experience in a manufacturing and/or field service role.
Fluency in Spanish is a plus but not required.
Education and Experience:
Associate degree in a related technical field (Electrical, Mechanical, or Automation) required.
Bachelors degree in Electrical/Mechanical Engineering preferred.
3-5 years of related experience in field service, maintenance, or technical support.
Physical Demands:
Sitting, walking, climbing, and standing required.
Lifting up to 50 pounds, along with pushing, pulling, stooping, kneeling, and crouching may be required.
Close visual activity required to operate machines and view documents.
Exposure to noise, physical hazards, and working in close quarters.
Travel Required:
Up to 75% travel, including overnight stays, to customer sites across the U.S.
Other duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Numbers & Facts
Location
Jeffersonville, IN
Skills
Automationunmatched
Blueprintsunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Department of Health and Human Servicesunmatched
Documentationunmatched
Electrical Engineeringunmatched
Electricityunmatched
Environmental Healthunmatched
Equipment Maintenance/Repairunmatched
Groundskeepingunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Lift/Move 50 Poundsunmatched
Maintenance Servicesunmatched
Manufacturingunmatched
Mechanical Engineeringunmatched
Multitaskingunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Programmable Logic Controller (PLC)unmatched
Root Cause Analysisunmatched
SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
Safety Trainingunmatched
Safety/Work Safetyunmatched
Sales Managementunmatched
Sales/Support Engineering (SE)unmatched
Spanish Languageunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
Willing to Travelunmatched
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