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Field Engineer

IQUASAR LLC

Long Beach, CA

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JOB DETAILS
SKILLS
Asset Management, Auditing, Communication Skills, Customer Relations, Customer Support/Service, Documentation, Driver's License, Federal Government, Hardware Installation, Healthcare, Help Desk, High School Diploma, Hospital, IR (Infrared), Identify Issues, Information Technology/Systems Audit, Leading Edge Technology, Medical Equipment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operational Improvement, Operational Strategy, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Professional Services, Resolve Customer Issues, Sales/Support Engineering (SE), Security Clearance, Service Delivery, Systems Administration/Management, Team Player, Technical Support, Time Management, United States Citizen, Use Cases, Wi-Fi, Willing to Travel, Wireless Communications, Writing Skills
LOCATION
Long Beach, CA
POSTED
30+ days ago
AgileRank is a dynamic IT services firm specializing in support to federal customers. As industry leaders in Real Time Location Systems (RTLS), we deliver innovative solutions that improve operational efficiency, asset visibility, and decision-making across complex healthcare environments.
We are seeking a Field Engineer who can work directly with our clients, vendors, and service delivery teams. You will be part of the technical team supporting RTLS projects at multiple VA Medical Centres. RTLS is a cutting-edge technology with use cases for Asset Tracking, Patient Elopement and Wandering, and Hand Hygiene Compliance in real time.


Position: Field Engineer
Location: Long Beach, VA
Position Type: Full time

Key Responsibilities


  • Full-time field engineer at multiple VA medical centers in the Greater Los Angeles area with travel to other US VA locations as needed. 
  • Responsible for hardware installation, medical equipment tagging, battery management, system audits, hand hygiene compliance systems support, and front-line customer support.  
  • Provide excellent customer service to VA clients. 
  • Work independently to complete assigned tasks in an organized and timely manner. 
  • Perform routine maintenance and troubleshooting activities. 
  • Provide oral and written feedback for any identified issues, and/or status reporting. 
  • Escalate issues to internal team members or vendor contacts, as needed, to provide timely resolution. 
  • Attend internal and client-facing meetings as required. 
  • Complete other RTLS support activities as required by the site. 
  • When not onsite, respond to Help Desk tickets to resolve customer inquiries including troubleshooting technical issues and creating supporting documentation.  
Required Skills and Education:   


  • US Citizenship (REQUIRED)  
  • Ability to obtain security clearance by the Federal Government.   
  • Minimum High school diploma (2-year associate degree preferred)  
  • 2 years’ experience in a professional services environment supporting technical and non-technical users preferred. 
  • Team player with a proactive attitude and the ability to be productive in a dynamic / collaborative environment.  
  • Self-starter willing to work with hospital staff to integrate RTLS into everyday business workflows. 
  • Strong oral and written communication skills.  
  • Proficient in Microsoft Office tools to include Outlook, Teams, Word, Excel, and PowerPoint.   
  • Knowledge in one or more of the following: hardware installation and maintenance of Wi-Fi, infrared, and/or wireless devices.  
  • Experience with hardware installation including the use of drills, screw drivers, and other tools.  
  • Must meet physical requirements: able to walk long distances, climb ladders, reach overhead, squat, bend, kneel, and safely access confined spaces.  
Work Locations:  


  • Onsite at VA facility at Long Beach with as needed travel throughout California/Nevada to other VA medical centers: 
  • Mather/Martinez/San Francisco /Livermore/Menlo Park/Fresno/Reno 
  • Work from home on days site work is not required.
Other:  


  • Up to 75% travel may be required for this position (reimbursable).  
  • Must have a valid driver’s license, insurance, and means of transportation. 
  • Moderate Risk Public Trust Clearance is required for this position  
  • Free parking.
If you are interested in this position, please send me a copy of your latest resume at sal.farooqui@agilerank.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!


Please don’t hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.


Regards
Sal Farooqui
Recruiter
AgileRank, LLC
sal.farooqui@agilerank.com
(703) 936-0026 x 528

Flexible work from home options available.

About the Company

I

IQUASAR LLC

iQuasar is a technology services company based out of greater Washington, D.C. that has been in the business for more than a decade. We are experienced in working with Federal, State, and Local Governments as well as Commercial customers. Our employees and contractors have served customers like the Federal Reserve Board, United States Patent and Trade Office (USPTO), Comcast Cable, Frontier Wireless, T-Mobile, IBM, Departments of Transportation & Treasury, and Commonwealths of VA & PA, among many others.

We have strong capabilities in Program/ Project Management, Application & System Development/Administration, Help Desk, Cloud, Business Process Design, and Cybersecurity. We are an authorized Microsoft, Amazon Web Services, and Google partner. We provide Information Technology services to our broad customer base and proposal development and recruitment process outsourcing services to our government contractor customers.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000
WEBSITE
https://www.iquasar.com/

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