Computer Maintenance, Continuous Improvement, Customer Satisfaction, Documentation, Hardware Repair, High School Diploma, Identify Issues, Metrics, On Site Support, Problem Solving Skills, Process Improvement, Sales/Support Engineering (SE), Software Administration, Technical Delivery, Time Management
The Field Engineer role is a 12-month contract based in Mobile, AL, requiring 100% onsite work.
Job Summary:
- Installs, repairs, and maintains hardware and software on customer premises to ensure optimal operation.
- Collaborates with technical teams to deliver timely and effective service.
- Schedules services, handles administration, and ensures customer satisfaction and understanding of products.
Key Responsibilities:
- Supports large or complex clients with onsite service activities.
- Performs advanced maintenance and basic installations.
- Provides technical feedback for process improvements.
- Uses technical tools to troubleshoot and resolve issues.
- Identifies systemic problems and supports team members.
- Contributes to service metrics and documentation.
- Proactively reports technical and process issues for continuous improvement.
Qualifications:
- High School Diploma or GED required; technical certification or Associate Degree preferred.
- Typically 2-4 years of relevant experience.