Field Engineer - Onsite Mobility Specialist

Must Have:

Experience supporting iOS, and Android devices in an enterprise environment

Experience with Mobile Device Management (MDM) concepts and best practices

Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores

Knowledge of the Okta Platform

Proficiency supporting Company Portal and end-user device enrollment workflows

Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers

Strong working knowledge of Microsoft Intune for device management

Nice to Have:

Excellent customer service skills with a strong focus on end-user experience

JOB DESCRIPTION

REASON FOR HIRE

Staff Augmentation

JOB SUMMARY

NA

JOB DESCRIPTION

REASON FOR HIRE

Staff Augmentation

JOB SUMMARY

• This job req is subject to…

JOB DESCRIPTION

• This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service*

End Client: Henkel

Bill Rate: -

Minimum Pay Rate: -

Rate Range Chart:

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Reference Number: UIS2JP00003385

Non-Driving role

Questions and Answers MUST be on Top of Resume!

1.How many years of experience do you have with working with IT support with a focus on mobility management?

2. How many years of Field Experience/Mobility Management do you have?

3.Do you have knowledge of service now platforms?

4.What is your back up plan if you have vehicle problems?

5.Have you ever worked for * as a contractor or FTE, if so who was your manager and when were you there?

6. Do you have experience with Microsoft Intune for device management?

7. Are you at least 18 years of age?

8. Do you have experience supporting iOS, and Android devices in an enterprise environment?

9. Do you have knowledge of the Okta Platform?

Onsite Mobility Specialist Role

We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.

The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer-focused approach to IT support. You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end-user experience.

This role will be an onsite role, in the office 5 days a week.

Key Responsibilities

• Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices
• Troubleshoot and resolve hardware, software, connectivity, and configuration issues
• Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs
• Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance
• Manage and support Intune configuration profiles, compliance policies, and device restrictions
• Deploy, update, and troubleshoot applications via Intune and Company Portal
• Support conditional access requirements by ensuring devices meet security and compliance standards
• Assist with device security, including encryption, password policies, and remote wipe actions
• Respond to mobility-related incidents and service requests in accordance with SLAs
• Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives
• Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement
• Monitor device health and compliance and take corrective actions as needed
• Keep up-to-date inventory of returned devices
• Prepare devices for disposal if they cannot be reused
• Participate in user community training sessions (C&E)
• Participate in Mobility RFPs as needed
• Manage Mobility mailbox
• Collaborate with mobile carriers and TEM on device orders/issues/portal updates
• First level reviewer/approver of Monthly Optimization Reports

Required Qualifications

4-5 years of experience in IT support with a focus on mobility management

Knowledge of Service Now Platforms

Technical Skills

• Strong working knowledge of Microsoft Intune for device management
• Experience with Mobile Device Management (MDM) concepts and best practices
• Proficiency supporting Company Portal and end-user device enrollment workflows
• Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
• Experience supporting iOS, and Android devices in an enterprise environment
• Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers

Knowledge of the Okta Platform

Soft Skills

Excellent customer service skills with a strong focus on end-user experience

Clear and professional verbal and written communication abilities

Strong problem-solving and analytical skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong attention to detail and commitment to accuracy

Ability to work independently while also collaborating effectively with cross-functional teams

Strong documentation and process-following skills

Adaptability and willingness to learn new technologies and evolving mobility solutions

Professional demeanor when working with users at all levels of the organization

Work Environment

Enterprise IT environment utilizing Microsoft cloud technologies

Combination of remote and onsite device support as required

Work area needs to remain clean and organized

Standard business hours