Field Engineer

Summary:

• Location: Philadelphia, PA
• Duration: 12 Months

Responsibilities:

• Set up computer hardware and troubleshoot basic hardware and software issues.
• Provide support for software, hardware, and networking for desktops, laptops, and servers.
• Maintain and support legacy products and core server products.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and company-approved applications.
• Provide follow-up on problems or escalate as necessary.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Requirements:

• Minimum 1 year of computer support experience.
• Basic hardware and software skills.
• Good work ethic and organizational skills.

Preferred Skills:

• Experience in installing, diagnosing, maintaining, and servicing computer-related products.
• Ability to resolve product support issues that could not be addressed by the service desk.
• Experience in troubleshooting and repairing devices, including reloading and re-imaging PCs/laptops.
• Skills in installing and optimizing HW/SW networking products.