Apple Hardware, Customer Satisfaction, Customer Support/Service, Desktop PC, Hardware Administration, Hardware Installation, Laptop PC, Microsoft Windows 7, Network Configuration Management, Network Support, PC Software, Peripheral Hardware, Product Support, Sales/Support Engineering (SE), Server Support, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Installation
Summary:
- Work Schedule: 10am to 7pm / 40 hours per week
- Location: 777 Old Saw Mill Rd, Tarrytown, NY 10591
- 2-3 years of technical experience is fine
- Duration 10 Months
Responsibilities:
- Provide support for software, hardware, and networking for desktops, laptops, and servers
- Maintain and support legacy products
- Support core server products
- Perform disk replacement on enterprise storage products
- Install and maintain PCs, associated software, networks, servers, and peripherals
- Support network products from operational and maintenance perspectives
- Perform installs, moves, adds, and changes as required
- Test and certify PCs, networks, servers, and client-approved applications
- Provide follow-up on problems or escalate as necessary
- Maintain a high degree of professionalism in actions, demeanor, and dress
- Ensure customer satisfaction throughout the service delivery transaction
- Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements:
- Strong customer service skills preferred
- Experience with Windows 7, Lenovo Hardware, Apple products, troubleshooting, software installs, and networking
A
Axelon Services Corporation