Computer Maintenance, Computer Services, Customer Satisfaction, Customer Support/Service, Desktop PC, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Network Support, PC Software, Peripheral Hardware, Printers, Problem Solving Skills, Product Support, Sales/Support Engineering (SE), Scripting (Scripting Languages), Server Support, Service Delivery, Service Level Agreement (SLA), Software Administration
**Non-Driving Role
Job Type: Contract
Duration: 12 Months
Location: Tarrytown, NY 10591
100% Onsite role
Working hours: Work hours: 10am - 7pm Mon-Fri.
Required experience:- 2-3 years of technical experience is fine.
- Strong customer service skills preferred
Summary:- As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
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eTeam Inc.
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