FLSA: Status: Exempt
Status: Full Time
Reports To: Sales Operations Senior Manager
Location: Wallingford, CT
Albany Valve & Fitting Co., Inc., a privately held company, is an authorized sales and service center for the Swagelok Company, a $2B global organization that designs, manufactures, and delivers an expanding range of the highest quality fluid system products. Albany Valve & Fitting Co., Inc. serves customers in Eastern New York State (23 counties in the Tech Valley), the State of Connecticut, the State of Vermont, and Western Massachusetts (4 counties) since incorporation, May 1972.
Summary:
Reporting to the Sales Operations Senior Manager, the Field Engineer serves as a trusted technical advisor to customers by providing engineering expertise, troubleshooting, and optimization of industrial fluid systems. This role partners closely with customers to improve system safety, reliability, efficiency, and performance through on-site evaluations, engineering recommendations, and technical consultation. The ideal candidate will have solid project management skills, the ability to solve complex problems and be able to identify new and/or emerging opportunities.
Duties & Responsibilities:
- Become an expert on Swagelok offerings and process and instrumentation applications
- Identify opportunities to improve system safety, reliability, efficiency, and overall performance at customer facilities
- Support the Business Development Team by providing technical expertise to customers on the application of Swagelok products through sales and business development calls
- Troubleshoot fluid system issues and determine root causes of operational challenges
- Leverage project management skills to collaborate with customers during system design, installation, startup, commissioning, and maintenance activities
- Stay connected with customer base and industry trends to help ensure Albany Valve & Fitting Co., Inc. continues to lead the marketplace
- Deliver technical guidance and training to customers and our internal associates on proper installation, operation, and maintenance of fluid systems
- Maintain strong customer relationships by serving as a trusted engineering resource throughout the project lifecycle
- Develop P&ID's, understand customer system parameters, and provide input to internal engineering teams to create Custom Solutions to solve customers' fluid system challenges
- Attain stated sales goals by understanding strategic plans of distributor and the business group
Qualifications:
- Bachelor's Degree in an Engineering discipline - required
- History of success in business, sales, or Application Engineering
- Demonstrated success rapidly building and maintaining relationships
- Strong organizational and project management skills
- The ability to interpret and understand customer applications to develop P&ID and fluid schematics
- Skills to solve complex problems, and complete projects using problem solving methods to make sound engineering decisions
- Demonstrated success working with technical offerings
- A history of excellence in communication, active listening, problem solving and a willingness to close
- A history of, or demonstrated intrinsic drive to compete and win
- Proven success working independently and with a team environment
Core Values:
- Quality
- Integrity
- Respect
- Customer Focus
- Continuous Improvement
- Innovation
Benefits & Compensation:
- Be a part of a locally owned and operated business, affiliated with a global organization who values treating everyone with integrity and respect
- Be a part of a progressive company challenging the status quo
- Comprehensive medical, dental and life insurance plan
- Sales Expenses
- 401k
- Paid vacation, sick and personal days
- Paid holidays
Working Conditions & Physical Efforts:
- Ability and willingness to travel/"be on the road" within designated territory 60-70% of time
- Intellectually intense, fast-paced and often changing environment
- Work is performed in an interior office or mobile work environment
- Remain stationary for extended periods of time while interfacing with a telephone and computer
- Requires employees have no restrictions operating a motor vehicle
- Requires employees to have no restrictions on domestic or international travel
- This role requires limited physical effort and has limited exposure to physical risk and must be able to occasionally lift and/or move up to 30 pounds