Field Engineering Manager, Field Engineering

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As an Amazon Field Engineering (FE) Manager, you will manage a team that provides full life-cycle support to AWS Leased/Owned Data Centers from design inception through site improvement and maintenance. Your team will be the 'go to' engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to expand and support our large and growing portfolio.

Key job responsibilities

• Hire, coach, and develop employees that demonstrate Amazon Leadership Principles.
• Manage team and individual performance, including promotions.
• Create and improve metrics, driving efficiencies in repeatable work.
• Apply high judgement to make trade-offs on competing business needs.
• Establish strategic direction of the Cluster and Regional APJC team, and influence roadmaps of technical or business partner teams.
• Identify resource requirements and gaps, establishing a regional team roadmap to success.
• Work directly with partner teams to implement new and improve existing processes and procedures, within their region and propagate globally where necessary.
• Drive strategic communication, provides a technical strategy with limited guidance within their assigned Region.
• Identify risks and complexity to unblock engineers and partner teams.
• Drive team timeliness, quality, operational stability and success meeting customer requirements/business objectives. Can identify where to simplify, optimize, and reduce overhead.
• Establish and/or streamline metrics, development, engineering, test, and operational excellence best practices. Share best practices with peers.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)

A day in the life

You will interact with different teams responsible for all aspects of data centers. You will prioritize your team's activities to support data center capacity, availability, efficiency, and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.