Job Description
The Field Functionality Technician serves as the level 3 functionality expert responsible for all electronic demonstration displays in Best Buy retail stores within their assigned area. They handle escalations of store display and IT infrastructure issues. This role performs complex, highly advanced repairs that require significant experience, training, tools, and knowledge. They adhere to Best Buy Technology Group (BBTG) cabling and device standards, project reporting deliverables, project turnover, and subsequent follow-up to completion. The Field Functionality Technician is also responsible for the support of Premium Audio & Magnolia Design Center functionality. They install advanced audio/video systems & distribution racks and perform monthly changes to advanced experiential displays requiring Savant programming knowledge. Additionally, they ensure that company IT assets are properly managed and returned according to standard operating procedures.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Provides next business day response to escalations.
- Sends detailed troubleshooting info via email when issues are escalated by retail.
- Ensures retail partners are following standard operating procedures and working with market partners.
- Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems.
- Provides regular system checks including local off-air signal and physical inventory port functionality
- Handles complex technology scope including installation of horizontal and backbone cabling.
- Builds crucial retail relationships with store, district, and market teams.
- Provide mentorship to project team
Numbers & Facts
| Location | West Covina, California |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Asset Managementunmatched
- Audio System Designunmatched
- Audiovisualunmatched
- Customer Escalationsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Low Voltage (LV)unmatched
- Mentoringunmatched
- On Site Supportunmatched
- Physical Inventoryunmatched
- Retailunmatched
- Standard Operating Procedures (SOP)unmatched
- Training Toolsunmatched
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