Field Investigator – Asset Protection
The Field Investigator leads high priority asset protection cases involving organized retail crime, fencing operations, online marketplace, fraud, profit, .com, cargo theft and critical incidents.
This is a remote position; however, candidates must be based in the greater Baltimore–Washington, DC area.
Primary Responsibilities
-Responsible for conducting investigative activities related to Organized Retail Crime (ORC). Gathers and analyzes intelligence on individuals and Booster Groups involved in ORC.
-Conducts stationary, foot and mobile surveillances as necessary to develop case intelligence. Partners and consistently utilizes the Central Investigations Center to progress investigations to closure. Travels to markets assigned as necessary to perform job duties.
-Thoroughly documents information gathered during investigations to aid in successful prosecution of suspects. --Creates, maintains, and manages records using company approved methods, proper retention of evidence and disposition of evidence. Upon successful completion of investigation, prepares professional case files and refers cases to law enforcement for prosecution. Attends hearings as required and updates appropriate files with court-related outcomes.
-Maintains relationship with local law enforcement, state and national law enforcement as necessary, key retail partners, Organized Retail Crime Associations (ORCA’s), and appropriate prosecution authorities.
-Provides guidance to store AP teams on investigative plans as necessary.
-Supports stores in cases of significant business disruptions (robbery, protests, natural disasters, etc.).
-Works with other Field Investigators, Store AP teams, Territory AP, Central Investigations, and Home Office AP on special projects.
-Consistently meets established performance standards for the role, including but not limited to product and service sales, customer service, productivity, and attendance. Will have required travel.
Core Competencies & Accomplishments
-5-7+ years related Asset Protection Investigation Experience
-Systems knowledge, AP systems, CCTV, exception reporting; Excel, MS Word, PowerPoint, Outlook
-Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning
-High School or Equivalent; Bachelor’s Degree preferred
What you get
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.
About Catalyst
Join the Team Driving Six Iconic Brands Towards One Unified Vision; Learn more at catalystbrands.com
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.